I want to set up the solution in a way that all requests go to a specific email – somebody from public works who doesn’t have GIS experience or an online account.
Thank you, Scott. That's exactly what I needed-checking it out now.
This is certainly possible Mariyana. I might suggest you look at ArcGIS Connectors for Power Automate and setting up a connector that listens for new reports, or changes in existing reports, and sends emails to appropriate staff.
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