Arcgis Server crashes

Question

hello.

we have crashing arcgis server, we restarted it and its works. but i would like understand why.

windows logs does not provide much info:

Faulting application name: ArcSOC.exe, version: 12.6.0.24234, time stamp: 0x5ee81bca
Faulting module name: DBGHELP.DLL, version: 6.12.2.633, time stamp: 0x4b673670
Exception code: 0xc0000005
Fault offset: 0x000000000002546f
Faulting process id: 0x96a4
Faulting application start time: 0x01dac4e72dcd6713
Faulting application path: C:\Program Files\ArcGIS\Server\framework\runtime\ArcGIS\bin\ArcSOC.exe
Faulting module path: C:\Program Files\ArcGIS\Server\framework\runtime\ArcGIS\bin\DBGHELP.DLL
Report Id: 0557ef0e-cdbc-452f-a66e-ff5b49468f0f
Faulting package full name:
Faulting package-relative application ID:

is there any argis server logs for more information?

thanks.

David_Brooks · Accepted Answer

@tadaskiškėnas ArcSOCs are the map service instances that run on the server. So either one individual service threw a wobbly and potentially bottlenecked your server, or the EXE that generates the new ArcSOC instances crashed.

Either way, you can triangulate activity on your portal if you have FINE logs enabled, and you query the logs for the few minutes leading up the the crash

abdelsalmelmoursi · Accepted Answer

there are two ways 1- go to arcgis server manager open logs then make a query to get the logs as attached screenshot 2- check where the acrgis server installed you will find the logs will looks like that<>