Earlier today, I had no problems. Now I am getting this. I can still sign-on with a 3.2.2 on a different computer. This is maddening.
Though far from ideal, I did a complete uninstall of 3.3 and reinstalled 3.2 plus the patch. I am back to 3.2.2, where I will remain for a while, and everything appears to be running properly.
How weird I was working just fine earlier but started getting messages in 3.3 that I wasn't connected and ArcGIS Pro wasn't licensed. Tried it on my home computer and had no problems using the same AGOL AD logins I tried on my work computer. I am going to contact support.
If you uninstall, make sure the uninstall deleted everything in here:C:\Program Files\ArcGIS\Proc:\Users\Administrator\AppData\Local\Microsoft\Windows\INetCache\ArcGISUpdate\ArcGISPro\ArcGISUpdate.exe
RegEdit Delete everything in:HKEY_LOCAL_MACHINE\SOFTWARE\ESRI\ArcGISProHKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\RADAR\HeapLeakDetection\DiagnosedApplications\HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\bam\State\UserSettings\HKEY_USERS\S-1-5-21-4090609309-3682410107-983408365-500\Software\Classes\Local Settings\Software\Microsoft\Windows\Shell\MuiCacheHKEY_USERS\S-1-5-21-4090609309-3682410107-983408365-500\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.aprx
most importantly delete here:HKEY_USERS\S-1-5-21-4090609309-3682410107-983408365-500\Software\ESRI\ArcGIS Online For Pro\^^ that's where all your portal logins are saved
@FredericPoliart_EsriAU Thank you for the follow up. I did work with support and as you noted this key was most important to getting my log in working again "ESRI\ArcGIS Online For Pro\ " If others run into this issue take note of this registry key. We ended up renaming it and then when ArcGIS Pro restarted, the key was recreated.
Hi,
I have ArcGIS pro 3.3 on my machine and it was working fine till few days back and all of a sudden unable to login. We have License Manager 2024.0 in the organization. I tried following you steps to delete but i don't have any files in INETCache. When i try to connect to ArcGIS pro the licenses are available but still it says Licenses not available and its not letting me to login.
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