Error: ArcGIS License Manager must be upgraded to support this ArcGIS Pro version

Question

Hi Community,

We just have upgraded our License Manager to the latest version at 2023.0. We have ArcGIS Pro 2.9.5 to connect with this License Manager. According to the Esri documentation Supported software products—License Manager Guide | Documentation (arcgis.com), it should not have compatibility issue.

However, the user encountered an issue saying "The ArcGIS License Manager must be upgraded to support this version of ArcGIS Pro. Please contact your organisation's License Administrator to ensure that the ArcGIS License Manager version is up to date."

Am I missing any setting here? Is there anything I can do to resolve this issue?

Regards,

AB

GISFunctionalGroup · Answer

Thanks for the feedback. Meanwhile we resolved the issue by assigning the fixed port number for ArcGIS licensing port on license server.

BillFox · Answer

a couple thoughts here

https://support.esri.com/en-us/knowledge-base/configure-the-arcgis-license-manager-to-work-through-a--000011663

https://community.esri.com/t5/arcgis-pro-questions/arcgis-pro-cannot-connect-arcgis-license-server/td-p/1094401

anbinh · Answer

Hi,

I can't remember exactly what solved the issue. In my case, the real trouble-maker was the flexnet licensing service running on the same server with conflicting ports. Hence, we needed to lock the port and suggested client to move flexnet licesing to another server. (It does not seem that flexnet port can be locked, so we had to lock ArcGIS licensing port.)

Thanks,

Anbin