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ArcGIS Notebook 500 Error

CodyPatterson

Hey all,

Enterprise 11.2, Linux containers on Docker

My most recent post about the Token issue is still unsolved, Notebook issues seem unsolvable by most sadly. I'm currently running into an issue where whenever I navigate to /rest/services through my reverse proxy, I am met with a 500 error. This occurs by https://reverse-proxy.domain.com/notebook but on https://domain.local/notebook, it works without any issue.

Top picture is with reverse proxy, bottom is without, I am able to navigate to all other servers on my network, /workflow and /server but /notebook seems to be one to cause issues, as usual.

Any ideas?

Thanks in advance!

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Accepted answers

A_Wyn_Jones

Try applying a WebContext URL to your notebook/admin/system/properties

https://enterprise.arcgis.com/en/server/latest/deploy/linux/using-a-reverse-proxy-server-with-arcgis-server.htm

I suspect this is in place for your workflow and server? I'm assuming that these are unfederated servers?

All comments

CodyPatterson

Hey @A_Wyn_Jones

Thank you for the response and suggestions, running the docker hello-world I get the "Hello from Docker" message showing everything is successful. I am able to browse to the endpoint without issue on the webcontext and without webcontext. Something that support techs haven't tried yet is the debug log settings, and I found it was quite useful! I'm not entirely sure if it explains what's going on though, this is what I see:

Hope that leads to some insight!

A_Wyn_Jones

@CodyPatterson that's great re:web context URLs!

Have you validated that docker is accepting connections and is healthy? $ sudo docker run hello-world

should validate the installation for you, it may be a case of ensuring the appropriate ports are open. Good way to test is to jump on the Portal machine and browse to the endpoint required for notebook server.

Suggest you switch the Notebook server logging to debug and then follow the error instructions i.e. reconnecting from the kernel menu - hopefully, that lets you know what's going on.

CodyPatterson

Hey @A_Wyn_Jones

The WebContext URL ended up solving both errors, and it can open notebooks! So that's great progress, but now, as soon as the notebook opens, it states "Notebook Disconnected" immediately, and it is unable to connect to the Kernel from then on.

For the other questions, Workflow and Server both do not have the WebContext URL configured, but they are working as normal, all three of these servers are federated currently, to get the Notebook to almost work, I had to refederate under the new WebContext URL.

Any ideas on the Disconnections?

Cody

A_Wyn_Jones

Try applying a WebContext URL to your notebook/admin/system/properties

https://enterprise.arcgis.com/en/server/latest/deploy/linux/using-a-reverse-proxy-server-with-arcgis-server.htm

I suspect this is in place for your workflow and server? I'm assuming that these are unfederated servers?

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