I am facing issues with installation of the production mapping data , right after running the cmd line for msiexec.exe /i \ .msi INSTALLDIR=" " /qb There is the popup of files downloading but the data is not found in the desired folder location.

Hi @GeoffHodgson_FSA I am sorry for the long post. I can authorize ArcGIS Pro with a valid ArcGIS Online account, but, I am not an administrator in that organization. Production Mapping and many other extensions are available. So, I have authorized ArcGIS Pro using my ArcGIS Enterprise 11.3 portal. In a nutshell, I did the following: - Installed License Manager and authorized for Named User. After I authorized, I made sure the features are available. - I logged into my portal as an administrator - I created a new member called GeoffHodgson with User type = Creator and Role = Administrator. For Manage add-on licenses for Geoff Hodgson, under ArcGIS Pro I enable ArcGIS Pro Advanced and under Extensions I enable Production Mapping. - On my desktop machine, I launch ArcGIS Pro and for Licensing I set my License Type to Named User License and configure my licensing option to use ArcGIS Enterprise and I connect as GeoffHodgson - I exit ArcGIS Pro and re-launch ArcGIS Pro and this is what I see for Licensing - I exit ArcGIS Pro - In portal, for Manage add-on licenses for Geoff Hodgson, under ArcGIS Pro and under Extensions I disable Production Mapping - I launch ArcGIS Pro and this is what I see for Licensing Geoff, can you confirm with your administrator that Production Mapping is authorized, available, and assigned to your user? Also, I am not an expert in licensing. I might not be able to resolve this issue. I am PE on the ArcGIS Defense Mapping and ArcGIS Production Mapping Teams. You might have to reach out to your local distributor and create a technical support case like you have done in the past (e.g. Technical Support Case number 03696346). Regards, Dan

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Why is the production mapping data installation is not working when running in the cmd?

Angiex__1

I am facing issues with installation of the production mapping data , right after running the cmd line for msiexec.exe /i <path>\<product>.msi INSTALLDIR="<path>" /qb

There is the popup of files downloading but the data is not found in the desired folder location.

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DanHopkins

Hi @Angiex__1

I am sorry you are encountering issues with the ArcGIS Production Mapping Product Data for ArcGIS Pro installer.

I am running ArcGIS Pro 3.2.1. I am installing the ArcGIS Production Mapping Product Data for ArcGIS Pro 3.2. Below is my command line parameters:

msiexec.exe /i "C:\Users\user01\Documents\ArcGIS Pro 3.2\ProProdMapProdData\ProProductionMappingProductData.msi" INSTALLDIR="c:\temp" /qb

The product files are installed at the custom location at C:/temp rather than the default location of C:\Users\Public\Documents. This is what I expect.

Can you please answer the following:

1. What version of ArcGIS Pro are you using?

2. What is your INSTALLDIR set to?

3. If the files are not getting installed in the desired folder location, where are they getting installed? Are they getting installed in the default location?

I hope to hear from you.

Regards,

Dan

Angiex__1

Hi @DanHopkins

the answers for your questions

1. I am using the ArcGIS Pro 3.1 version

2. My INSTALLDIR is set to "C:/Angie/Documents/Data"

3. The files are really not getting installed , as I run the cmd there is this pop up I get and all of a sudden the popup closes and when I check the desired location, I dont find the files installed.

Angiex__1

@DanHopkins This is what I am getting.

image0.jpg

DanHopkins

Hi @Angiex__1

Thank you for responding and answering my questions.

I have installed ArcGIS Pro 3.1 and I have run the following:

msiexec.exe /i "C:\Users\user01\Documents\ArcGIS Pro 3.1.0.1\ProProdMapProdData\ProProductionMappingProductData.msi" INSTALLDIR="C:\Angie\Documents\Data" /qb

ArcGIS Production Mapping product files is installed to C:\Angie\Documents\Data

I cannot reproduce your issue. I am installing the software on a Windows 10 22H2 machine. I noticed from your screenshot that you are on Windows 11. So, I tested on a Windows 11 23H2 machine and I did not encounter any issues.

Can you please answer the following:

1. After attempting to install the software, is there an entry in your Installed apps for ArcGIS Production Mapping 3.1.0.1 Pro Product Files? If yes, uninstall ArcGIS Production Mapping 3.1.0.1 Pro Product Files.

2. What happens if you install ArcGIS Production Mapping 3.1.0.1 Pro Product Files through the UI and change the default install location to C:\Angie\Documents\Data?

3. Can you create a test .txt file at C:\Angie\Documents\Data?

Regards,

Dan

Angiex__1

Hi @DanHopkins

Hi thank you for patiently hearing me out,

The answers for your questions,

1. I cant understand what you were asking there, I just downloaded the those files to try how Production mapping works, but couldnt, (could be an issue with my work laptop?)

2. So are you saying that the installed location and the soon to unzipped data files has to be in the same location?

3. yes the C:\Angie\Documents\Data has a GDB in it already.

DanHopkins

Hi @Angiex__1

Do you have an entry for ArcGIS Production Mapping 3.1.0.1 Pro Product Files in the Installed apps on your Windows 11 machine? Please see screenshot below:

If yes, did the product files get installed to C:\Angie\Documents\Data or C:\Users\Public\Documents\ArcGIS Production Mapping or somewhere else?

Regards,

Dan

Angiex__1

Thank you so much Dan, I was swiftly put into project right after i told them I have problems installing the files. but thank you so much, it means a lot

GeoffHodgson_FSA

Hi @DanHopkins

I found this thread after having issues activating the Production Mapping extension, but didn't see the resolution that fixed @Angiex__1's issue.

I installed to the default directory :

.. and can see that the app is installed :

.. but the extension is still greyed out in ArcGIS Pro :

Am I missing a step here somewhere ?

Thanks, Geoff

DanHopkins

Hi @GeoffHodgson_FSA

Thank you for providing the screenshots.

The 'Licensing' screenshot indicates that your License Type is set to Named User License. If your license type is Named User, extension licenses are assigned to users by the ArcGIS Online or ArcGIS Enterprise organization administrator. Production Mapping Licensed = No indicates that the extension license is not assigned to the user.

Regards,

Dan

GeoffHodgson_FSA

Thanks @DanHopkins

I am currently assigned
User Type = Creator
Role = Administrator

and I cannot see the Production Mapping extension to be enabled in ArcGIS Online.

Do I need a Professional or Professional Plus user type to be able to access this extension?

Thanks again, Geoff.

GeoffHodgson_FSA

Thanks again @DanHopkins

Your long email makes perfect sense (though the setup in ArcGIS Online is a bit different to your screenshots).
It seems that the Production Mapping Extension may not be authorised in our ArcGIS Online setup as it is not appearing in my list (which is where I was initially looking to try to allocate the extension):

I will follow up with the administrator of our Enterprise Agreement with ESRI (which has uncapped quantities of this extension), and let you know what I find.

Cheers, Geoff.

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