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Help my ArcScene popups on mobile are stuck in the corner

BrettGovernanti1

Hi everyone. Has anyone had any issues with pop-up display on a mobile Scene lately? Recently it was working perfectly but now the pop-up frame is stuck in the top-left of the mobile screen and data can't be seen and the pop-up can't be repositioned. Has anyone experienced this? On a regular browser it works fine.

I thought it was because I added pictures to the popups but found that wasn't the cause. Then I tried turing off the Instant App interactivity options one by one. I think they might be conflicting or my layers are messed up somehow. It all worked great all last year. For example, I turned off Elevation Profile , republished, and the popups were working as needed - nice and centered and showing perfectly. I left and came back and the issue has reappeared. Any ideas what might be going on? I don't think it is the recent update. Thank you so much for anything you might have.

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Accepted answers

khutchins

@BrettGovernanti1 this is due to a bug in the app where it was disabling sharing on mobile but still displaying the share button and trying to render the component that did not exist.

I have a fix for this that will go out in a patch later this week. In the meantime if you disable sharing the popups in your app should work again. You can reenable sharing on Thursday once the underlying issue has been resolved.

All comments

GianlucaMiele1

Hello @BrettGovernanti1 - Could you share a screenshot or a repro app/scene regarding your issue with displaying popups? Is your app based on Instant Apps?

BrettGovernanti1

HI @GianlucaMiele1, yes of course. Here is a screenshot of the app as accessed on a mobile device from the public site https://www.hogadon.net/hogadon_trail_map . Works as expected on desktops and tablets. The app is created from a scene which is housed inside an Instant App. The screenshot shows the Instant App embedded in a website showing features of our local skiing area. The popup issue appears when the app is accessed from a mobile phone using the website embed or from the direct link here Hogadon Basin Ski Area (2023 - 2024) (arcgis.com).

GianlucaMiele1

And you're seeing this since updating to 4.28?

BrettGovernanti1

And here is a shot of the same view from a laptop.

Screenshot_20231027-laptop.png

BrettGovernanti1

Yes

BrettGovernanti1

@GianlucaMiele1, any chance my issue could be that interactivity elements in the Instant App are causing this issue? I noticed that popups on mobile worked as expected when I turned off a couple of interactivity tools, but then the issue returned so it doesn't appear to be the explanation. I'm just spitballing at this point.

Brett

khutchins

@BrettGovernanti1 this is due to a bug in the app where it was disabling sharing on mobile but still displaying the share button and trying to render the component that did not exist.

BrettGovernanti1

Hi @KellyHutchins , this is great news thank you. I can't wait to try!

BrettGovernanti1

Hi @KellyHutchins, @GianlucaMiele1, even though the Elevation profile units and Z-value display units are not honoring the settings made for imperial or feet units in the Instant App configurator (but are displaying as expected on desktop), the popups are displaying nicely! I call that a win. Thank you!

khutchins

@BrettGovernanti1 can you tell me a bit more about the units issue you aer seeing? I tested and it looks ok in the app. Are you saying it doesn't work w/in the configuration experience but does when you launch the published app?

BrettGovernanti1

@KellyHutchins, sure, if I get on a mobile device and tap one of the ski trails to get the popup to appear, then choose the Elevation Profile tool -- the Elevation Profile appears but it shows in Meters. I've configured the view in Scene Viewer to display feet by trying both Imperial and Feet, Saved, then went to the Instant App configurator and republished but the Meters still show on the mobile app. On the same app on desktop the Feet units are shown.

khutchins

I tested with this app on both desktop and mobile and both rendered with the units I configured when creating the app. During the app creation/configuration experience did you set units when enabling the elevation profile tool?

Screenshot 2023-11-02 at 2.53.02 PM.png

BrettGovernanti1

Thanks for looking. Yes, I set those values during app creation, that's why this has me confused. It shows feet on my desktop computer in elevation profile but it shows meters on mobile devices phone and tablet. I even tried a different browser on my phone and same result. Weird huh?

BrettGovernanti1

The value for units was set. I just republished to see again and dumped cache and forced closed mobile browsers to reload nice and fresh. Same result thought, when I access the site and tap a ski trail and elevation profile, meters are shown for units.

BrettGovernanti1

And here is my mobile screen for the same app, showing Meters in the Elevation Profile for the selected trail, circled in blue. The resolution isn't great on the screen capture so you may have to zoom in to see the units.

khutchins

Strange. I just tested what I think is your app on my phone (IPhone13) using Safari and it displayed imperial units for me. I'll ask some co-workers to test and see if I can find a phone that repros the issue.

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