Add Item To Portal Invalid Username and Password

Question

Hello,

I received a service from an image server, which I added successfully after storing credentials in Portal. However, when I attempted to add this service which was changed to a service from a map server, I encountered issues. The stored credentials now result in an "invalid username and password" error within Portal.

Interestingly, I can access the service through a web browser, use the map viewer, and enter my credentials to view the data without problems. However, within Portal, I consistently encounter the "invalid username and password" error.

I'm trying to identify the root cause of this issue and understand why this new service isn't functioning as expected. I've been informed that the new service has the same settings as the first one that I successfully registered. I suspect it might be a firewall problem. I've already ensured that all DNS entries are whitelisted, and I've also checked that SSL certificates are being bypassed.

Since I don't have information about how the service was constructed, troubleshooting is a bit challenging. Any suggestions on how to resolve this?

Erg · Answer

@A_Wyn_Jones Looks like it is a mismatch server(10.6.1) and portal (10.9.1). Still troubleshooting.

Aled Wyn Jones · Answer

@Erg Could you please check that the deployment is up to date with the latest patches?

The act of storing credentials is a good test of the SSL certificates of both deployments in your case. Please check that the root and intermediate certificates are being trusted on the respective systems (in ArcGIS Server and Portal).

If you have a forward proxy on either of the systems, you may need to trust this certificate too. Please see this article: https://enterprise.arcgis.com/en/portal/latest/administer/windows/using-a-forward-proxy-server-with-portal-for-arcgis.htm#:~:text=Your%20portal%20will%20not%20trust%20the%20root%20certifying%20authority%20by%20default,%20so%20you%20must%20import%20the%20certificate%20into%20the%20portal.

Additionally, if your deployment uses a decryption policy or Web application firewall; you may need to make appropriate exceptions here.

Erg · Answer

@A_Wyn_Jones  and @Lerman, Thank you for you responses.

I wanted to add I'm still trying to find a solution here. So I am able to register the service but it will fail when I try to store credentials is toggled on (see image attached)?

So when this is toggled off it registers correctly. But then when I use service I get prompted to sign in which I don't want.