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Zone Lookup results incorrect if not selected from the results list

ClackamasFire

We have a Zone Lookup tool that is configured to use the ESRI world Geocoder. When a user types an address and hits enter, the map drops a pin at an incorrect location and then the zone results are incorrect. If a user types the address, waits for the address suggestion, and selects an address from the results list the tool works as expected. I am assuming that when not selecting an address from the results list the tool cannot geocode the address correctly. I don't understand why it drops a pin on the map and triggers a false result.

Do we have something configured incorrectly?
Is there anyway to get it to force a user to wait and select from the list?
Or can it be configured to give an address not found message?
Any other suggestions for configuring this tool so that it is less susceptible to user error?

Tool: https://clackamasfire.maps.arcgis.com/apps/instant/lookup/index.html?appid=57ad2ae19813449b9bd693d824d5298f

Test address: 11300 SE Fuller Rd. Milwaukie, OR 97222

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Accepted answers

khutchins

You may be running into the same problem that was posted in this question a few days ago. The details are different but it seems both are due to the same underlying code issue.

https://community.esri.com/t5/arcgis-instant-apps-questions/zone-lookup-coordinate-search/m-p/1291314/highlight/true#M1846

We'll get this fixed in the upcoming release of ArcGIS Online but in the meantime the steps above may resolve the problem.

All comments

khutchins

Thanks for the detailed info on how to reproduce. I was able to repro with your app but if I build a new app using your data/settings I cannot. Can you test with this app and let me know if you are able to reproduce?

https://jsapi.maps.arcgis.com/apps/instant/lookup/index.html?appid=94d0738ef8224d858d73425d7474c6e5

If not I'll dig into the settings and figure out what is different between the two test cases.

khutchins

You may be running into the same problem that was posted in this question a few days ago. The details are different but it seems both are due to the same underlying code issue.

https://community.esri.com/t5/arcgis-instant-apps-questions/zone-lookup-coordinate-search/m-p/1291314/highlight/true#M1846

We'll get this fixed in the upcoming release of ArcGIS Online but in the meantime the steps above may resolve the problem.

ClackamasFire

Your rebuild seems to work well and I could not get it to reproduce the issues. I followed the steps from the other post and it seems to have resolved the issue on my app.

Thank you!!!

ArielLow2146

@KellyHutchins I'm having a similar but different issue. When I enter 236 NE 12th Ave, Portland, OR, 97232, USA in this app https://geo.maps.arcgis.com/apps/instant/lookup/index.html?appid=fd070b56c975456ea2a25f7e3f4289d1 the right results show in the map (though there is a "phantom" selected feature) but the wrong results show in the results panel.

It doesn't matter whether I select the result from the dropdown list. I checked the app JSON as you suggested in the solution to the other post and I think it looks correct.

khutchins

I just ran a quick test and get SD 21, HD 42 and CD 1 which looks correct based on the map. Are those the expected results?

ArielLow2146

Thanks for running the test! Those are the correct results and I'm not able to reproduce the issue anymore either.

I'll dig in a bit more and circle back if we start having the issue again. At the time a colleague tested on a separate device and had the same issue I did. I also created a new app based on the same map and had the same issue in the new app.

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