ArcGIS Pro services not showing labels (dynamiclayer)

Question

We have been working with dynamiclayer functionality in ArcGIS Server services for years. This makes it possible to customize symbology and labeling on existing mapservices (posting dynamiclayer as JSON).

Since our customers started using ArcGIS Pro to publish services - the labeling part of the dynamiclayer does not work. No labels show on the map - regardless of the labelinginfo object. The extact same calls work fine when published with ArcMAP.

It has been tested not to work on different AGS versions (10.7, 10.9.1 and 11), but only when published with ArcGIS Pro.

It seems to be a bug?

LarsSøe · Answer

I have send a PM with links to reproduce the problem.

I cannot recreate the problem in ArcGIS Server 11.1. Many of our customers are not ready to upgrade before late this year or next year 😞

ahoque · Answer

@LarsSøe

hmm... that looks like a bug. I checked from my side and it worked for me. That said, we need to look into your case. It appears there must be something went unnoticed. Would you mind share some data, export map requests etc. to help use reproduce this in house?

Thanks