ArcGIS Indoors Web Scene drawing units at the wrong elevation

MeganRoessler

I'm running into a problem with my web scene where units are drawing at the middle height of the details layer, rather than where the floor actually is (illustrated in attachments).

Both feature layers are set in the Pro Elevation tab to show features at an absolute height, with additional elevation from a "Relative Elevation" field (values are all 0). Vertical exaggeration and cartographic exaggeration are set to 0 as well. So, I'm thinking that they should have the same base elevation and appear as such.

Any thoughts on how to get the units to draw in a way that actually evokes a floor?

 

Details_Units.png

Details.png

GISNCC_0-1723283465049.png

GISNCC_1-1723279744332.png

JasonHineEsri

Hi Megan, thanks for your question and the screenshots. A few questions will help with troubleshooting:

1. What version of ArcGIS Pro is being used to publish the web scene?
2. Do the z-values of the Units features' vertices match the minimum z-values of the Details features' vertices? To check in Pro:
   1. Select a feature.
   2. On the Map ribbon, in the Selection section, click Attributes. The Attributes pane opens.
   3. In the Attributes pane, switch to the Geometry tab and review the values in the Z column.

If the z-values are not correct, please share what steps were taken to prepare the web scene. Recommended steps for Pro 3.0 are documented here: https://doc.arcgis.com/en/indoors/viewer/prepare-a-scene-for-indoor-viewer.htm  

Regards,

Jason