Recently, my field crew(s) have complained to me that the maps (Electric and Water service maps) are not working. Specifically, when they click on a feature on the map (Primary Conductor, Fire Hydrant, Etc), the pop-up window doesn't show up to show the attributes of the feature. This started only about a week ago, but its the same map(s) that they have been using for about the past 2 years. The data comes from ArcGIS Pro and is uploaded as a feature layer to ArcGIS Online and the feature layer is added to a map thru AGOL. The map is opened on an android phone/tablet via the android Explorer app. I am also being told the same thing is going on with an iPhone Explorer App. However, opening the map via a webpage gives no problems. I am not seeing any updates from the Android store to update the app.
Is there something that has changed recently (1-2 weeks) that I am unaware of? How am I able to make it consistent so if my foreman is using the Explorer App on the Android App, the popup window shows up when he clicks on an OH Transformer is the same as doing it at a desktop via Google Chrome or Windows Explorer?
