I'm downloading caches for a web map and intermittently it is failing. I've got bookmarks set in the web map, so when I create the offline area it is for the exact same extent. Here is one scenario where I think I've caught an error.
In the logging I see:
12/11/18, 12:47 PM [DA43E297-CE8E-450A-80F8-5310F5E184F2] - job failed12/11/18, 12:47 PM [DA43E297-CE8E-450A-80F8-5310F5E184F2] - Error downloading map: Error Domain=com.esri.arcgis.runtime.error Code=1026 "File opened that is not a database file" UserInfo={NSLocalizedFailureReason=Could not open database at /var/mobile/Containers/Data/Application/C0B0B741-2842-47B1-9F21-0F41D054E1CD/Documents/eej2013@C00.CORP.COM_Avista@WlYQgAChrqj0tuQi/maps/ac3c7078641542e9b0b92b13fde5166a/DA43E297-CE8E-450A-80F8-5310F5E184F2/p13/7b8a5885-fde9-468d-8137-880368fc0522.geodatabase, NSLocalizedDescription=File opened that is not a database file, Additional Message=Could not open database at /var/mobile/Containers/Data/Application/C0B0B741-2842-47B1-9F21-0F41D054E1CD/Documents/eej2013@C00.CORP.COM_Avista@WlYQgAChrqj0tuQi/maps/ac3c7078641542e9b0b92b13fde5166a/DA43E297-CE8E-450A-80F8-5310F5E184F2/p13/7b8a5885-fde9-468d-8137-880368fc0522.geodatabase}12/11/18, 12:47 PM [DA43E297-CE8E-450A-80F8-5310F5E184F2] - job failed
Any hints about what this means? I've attached the log files which I think should contain one failed download at 11:44-12:47pm and one successful one at 4:46-4:52pm (that was a smaller area, but I've also successfully downloaded the larger area and just not managed to capture the logging)
Thank you for the feedback. We have a known issue regarding a similar error message, however in that case it was with performing a sync and not a download. Therefore the error might be the same, but the underlying issue could be different.
At this point we're still investigating this error.
Would you be able to share a map with me to try and repro with on my end? If so, please share the map/services with the Collector4ArcGIS user.
Thank you.
-Kevin
Sorry, the map has some services behind my firewall. Is there any way to tell what layer the failure is on? If it's non-firewalled, I could make up a new map to test with more focused data.
I shared a map/services to you called "Collector map to test failed offline area" that at least has everything that lives outside my firewall. So not sure if that map will fail, but it has most of the same layers as my other map that is failing. I have a mix of: AGOL hosted feature layers, non-federated services with an AGOL item with stored proxy password, and non-federated services that the user has to be vpn'd into to see. In the same map.
Thank you Erika for share that data. I will try to reproduce the issue you're running into.
Thanks
We've got premium support, so let me know if it would be helpful to open a ticket on this.
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