Custom ArcGIS Online Basemap Layers Not Displaying

Question

I am trying to set up some custom base maps in ArcGIS online to use in some of our web apps. The maps come together fine. I put the data into the base map section of the map contents and I'm using map image layers. I put them in a group with the proper sharing according to the documentation. When I add the group to my applications none of the layers I added are displayed in the base map. I have tried putting the data on our portal, putting it on AGOL and pulling from someone else's portal with no success.

Any ideas would be appreciated.

AdrianWelsh · Answer

I am wondering that since WAB and the crowdsource maps do not fully support 'grouped' layers in the table of contents if that is causing the problem. I am not really sure without testing it thoroughly like you are doing!

KenRich · Answer

I am using the web app builder and the crowd source apps. I can get our standard org base map gallery, which uses the UGRC maps and the standard ESRI basemaps to work. All their data works fine. Its just when I try to use my own custom gallery that data in the basemaps stops drawing. I would see about adding a map to the org gallery but the admins don't want to clutter our gallery with basemaps that are only used in one or two apps. I did try individual maps as basemaps today and it still didn't like the data. I will look and see if my data is being pulled in as wmts.

AdrianWelsh · Answer

Ken, what app are you trying to use to see this grouping of basemaps? And can you view non-grouped basemaps? I have seen similar behavior from similar data sources. I was making a story map and my embedded web map would not show the basemap if it was a wmts from the UGRC or so, like any of these:

So I had to stick with default Esri basemaps.