Create collaboration with ArcGIS Online "Collab_0065"

Question

Hi, trying to set up collaboration between enterprise 10.9 to ArcGIS Online and coming across this error. The enterprise previous had domain https://gis.xyz.com and we changed it to https://gis.yyy.com/ . We updated all the urls used in the federation and items. Everything appears to work. However when I attempt to create this collaboration I get the error below. Any way we can fix this?

Edit: I got this error when trying to accept the response from arcgis online.

EdgarIparraguirre · Answer

We have a two-ways collaboration between two AGE 10.9.1 machines. All URI's are based on the machines' FQDN, say sx.salta.org and sy.salta.org. The collaboration is working properly.

To use generic names, we configured the WebContextURL Portal's variable on each machine to point to mapsx.salta.org resp. mapsy.sagta.org ({"WebContextURL": "https://mapsx.salta.org/portal"} resp. {"WebContextURL": "https://mapsy.salta.org/portal"} - for the non-believers).

The existing collaboration still works fine. But, creating a new fails showing the same error.

To me, it seems that the collaboration's creation process is fully unaware of the WebContextURL's value, so it clings to the old value.

Please do not tell to move to 11.1, because the customer who needs to use the generic name cannot upgrade - for reasons of its own.

The question is then: is it an OAuth2 issue and so solve by updating the collaboration apps?

Edgar.

Marissa_G · Answer

For anyone experiencing this issue, it is likely due to an incorrect, or otherwise different portal URL having been used in the past for a Distributed Collaboration. The AGOL database logs that "incorrect" URL believing it to be valid, and thus recognizes no other portal URLs.

The best resolution for this issue is to create a technical support ticket, as this back end change to AGOL is only able to be done by Esri.

RachaelHarbes · Answer

We are seeing the same issue. Was this ever resolved?