Issue logging into Adobe Maps for CC with a Google linked ArcGIS online

Question

Hi,

I've recently gained access to ArcGIS Maps for Adobe CC following Madhura and Sarah's excellent demo at the 2021 UC, but unfortunately I'm having some issues logging in.

I have tested the plugin with my companies account and it works perfectly fine, so I know its not a version issue. However, when I try to log in with my personal licence which is linked via a Google account I run into problems.

I am receiving the following error message:

I have tried granting access to 'less secure apps' via my google account and this doesnt seem to have helped.

Any ideas or pointers would be greatly appreciated.

Dan

MadhuraPhaterpekar · Answer

Hello @DanFaulkner3, @EmmanuelDuchene

The latest update includes a fix that addresses the issue of signing in using an ArcGIS account that is tied to a Google based credential. Additionally its worth mentioning that using AIX files in the extension does not consume credits. For detailed information regarding tools that use credits please see the product functionality matrix.

Hope this helps.

Thanks
Madhura

EmmanuelDuchene · Answer

Hi Dan, any success in the matter? Having the exact same problem and complimentary account is not enough of a solution.

EmmanuelDuchene · Answer

Hi Sarah,

experiencing the same problem. Has this been resolved? If I login with my organization admin account, will I be able to load in my customized basemap saved in the vector tile style editor with my arcgis online account?