Popup definition created in new map viewer not used

Question

Have created a map in our AGOL tenant using a registered feature service from ArcGIS Server 10.6.1.  Popup definitions created in the new non-beta map viewer don't seem to be used by Field Maps.  Popup definitions created with the "classic map viewer" do seem to work.  Why?

HeatherMcCracken · Answer

Please check out the latest release of Field Maps (Nov 2022) - where we have added support for popups configured with the (new) Map Viewer.

See the "What's New in Field Maps" blog for all the details.
https://www.esri.com/arcgis-blog/products/field-maps/field-mobility/whats-new-in-arcgis-field-maps-november-2022/

ahargreaves_FW · Answer

Hmmm....cross posting to this question. I can confirm that the reason is a lack of capability between popups in the new map viewer and Fieldmaps. I had to use the "classic" map viewer to config my popups. This then displays correctly in Fieldmaps.

https://community.esri.com/t5/arcgis-field-maps-questions/issue-with-popup-in-arcgis-field-maps/m-p/1163152/highlight/true#M2963

Anonymous User · Answer

This is a current limitation in Field Maps. The new popup elements that are used in Map Viewer are not supported at this time. There is a blog post that highlights some of the limitations when using Map Viewer with Field Maps.