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ArcGIS Pro 2.8 Fields view error

Cyprus_Forest_Department

Hi all. I just updated to 2.8 and something broke. The Fields View stopped working and I can no longer access the field design view. This happens either with feature classes, shapefiles or feature layers. Tested on new blank project, with new file geodatabase, or with new shape files. Whether I right click the vector file and select Design>Fields, or when I select the vector file and click form the ribbon Data>Fields, the result is the same.

If I move my project folders and uninstall can I put them back and work as usual without loosing my data?

Is there another option like a "clear cache" or "reset" function for the program so as to avoid uninstall?

Thanks for the help.

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Accepted answers

AdamLake2

We think we found the setting that is causing this bug. We went through all of our GPO rules and when we removed the one under System Services to disable the Touch Keyboard and Handwriting Panel Service on startup, it fixed the issue. I'm sharing that with ESRI, but maybe it will help some of the other people on this thread.

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All comments

Robert_LeClair

Thx Adam for logging the bug - "In ArcGIS Pro, opening the fields view when designing fields on a feature class returns the error message, "An error occurred loading fields" when the 'Touch Keyboard and Handwriting Panel Service' Windows service is disabled." As a follow up, it was fixed at 3.1/3.0.4, and 2.9.5.

GregorRieche

Hi FranklinMedina

For me the problem also persisted with all the possible solutions mentioned above.

What I found also that the searchbar on my Win 10 did not respond to any input via Keyboard as well.

After digging really deep into the internet I finally found a solution that worked for me.

Try manualy starting the following file: C:\Windows\System32\ctfmon.exe

There is also a tutorial to add this to autostart on youtube, but for me it worked even after restarting the PC.

Greetings from Switzerland

FranklinMedina

Thanks, but it didn't work for me on my computer (not remote).

I'm still with version 2.7.

Version 3 didn't work for me either.

Cyprus_Forest_Department

Thank you very much, it worked!!

AdamLake2

The policy disables it, so removing that policy enables it.

Daniel_McIntyre

Success! The faculty ArcGIS power user confirms running ArcGIS Pro 2.9 & 3.0 (VMware VMs, Windows 10 21H2 Enterprise, NVIDIA_a40-2q vGPU with driver 472.39 and *enabling* the Touch Keyboard & Handwriting Panel) "....work just fine when moving from the attribute table to the fields view". Virtual drink(s) of choice to @AdamLake2 !

Thanks!

Daniel_McIntyre

I can confirm the Touch Keyboard and Handwriting Panel Service is set to "Disabled" at startup on our VMs. I re-enabled the service on one VM and asked my ArcGIS power user to test the "Fields" function again. If this works, I owe @AdamLake2 one!

Cyprus_Forest_Department

I had already disabled the service from services.msc before testing for replicating the error. It is an unnecessary service for my system so I always turn it of. Or do you mean it should be on?

AdamLake2

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AdamLake2

I had this logged as BUG-000143558 on 10/7/2021. It is still marked as "In Review." I'm very disappointed with ESRI's lack of concern over this issue that has been a real show stopper for us.

AliciaShyu

Does anyone know if this issue has been logged as a bug? If so, could I please have the number?

Thanks!

MarcusSmith2

Fields view issue persists in latest beta version of Pro 3 running within a VMware environment. Our organization has been stuck on 2.7 since last summer with no solution in sight. We first opened a ticket with ESRI on this issue in August of 2021.

AdamLake2

BUG-000143558 is the one that I initially logged with ESRI. We don't use Kaspersky and the Touch Keyboard and Handwriting Panel service has been disabled, so neither one is a magic fix. Reading through this thread, I agree with @DanielMcIntyre that it likely has to do with the interaction between Pro and certain NVIDIA drivers, especially the Grid drivers. We are using the older T4 cards, so it's a little disheartening to read that the issue exists with the A40 cards as well.

I'm hoping Pro 3.0 fixes this bug because this has been a show stopper for us that leaves us stuck on 2.7.

Robert_LeClair

So I spent some time looking into this error and a few things to mention. ArcGIS Pro and ArcMap (ArcGIS Desktop that was stated above) can exist on the same machine without any issues. Same for Python versions - ArcMap uses Python 2.7 and ArcGIS Pro 2.9.x uses 3.7.11. I've been using both applications concurrently on my instructor laptop for years. Regardless, here are some things I've found:

1. There is BUG-000143558 - In ArcGIS Pro via a virtual desktop, opening the fields view when designing fields on a feature class returns an error message, "An error occurred loading fields". This does not occur in 2.7 but has been seen in 2.8 and 2.9. It's currently under review by the Dev Team.

2. BUG-000149121 - "Error: "An error occurred loading fields" is returned when opening the fields view in ArcGIS Pro on a physical machine." It's currently under review by the Dev Team. Workaround is to uninstall 2.8 or 2.9 and use 2.7.

3. This has been seen by users that have Kaspersky antivirus running on their PC's. If you deactivate this program, then ArcGIS Pro works as expected.

4. In VM's the Touch Keyboard and Handwriting Panel services caused this issue. Disabling the services caused the issue to go away. May work for a physical machine if these are enabled.

5. The other reports have to do with geodatabases and hosted feature layers. So this item doesn't seem to apply here.

I'll continue looking into this but I'd recommend logging these occurrences with the appropriate bug report above. That way your customer number is associated with the bug and you'll get updates. Also, ArcGIS Pro 3.0 looks to drop sometime this month so I'd be curious to learn if the fix is applied here with the updated application.

Cyprus_Forest_Department

I have a colleague with both installations working perfectly. Don't know what initiates the problem, but glad it starts to affect other people, so for ESRI to resolve it eventually...

IvanDImitrov

Hi, guys!
I have the very same problem on 2.8 Pro. (WIN10)
I suppose the installation of both ArcGIS Desktop and ArcGIS Pro on the same machine is related to this problem. Also I suppose, the installation of other Python version (installed PGAdmin on mine) breaks the Python environments somehow. I'm sure the Python is the reason here... Hope this will help to investigate the error.
Workaround: Make and calculate the new field in ArcGIS Desktop, after that switch to Pro 2.8 for working with...

Cyprus_Forest_Department

Fast forward today, I had to format the drive for other reasons, so I did a clean install of 2.9 with the v.2 patch. The problem still exists. However, I had my mind set to check if the program worked upon a fresh win 10 install. So It was the first program to install after the installation of the drivers and the windows' updates. The field view initially worked. I was happy, continued to install the rest of my applications only to find later the program misbehaving again. So apparently, some windows component breaks the installation.

Daniel_McIntyre

Greetings everyone,

One of my faculty and his students have reported the same Fields view error with v2.8 and v2.9, both of which were clean installations in the following environments:

Azure VM (W10 Enterprise 20H2 Multi-session) running ArcGIS Pro 2.8 with Microsoft Hyper-V graphics & a VMware VM (W10 Enterprise 20H2) running ArcGIS Pro 2.9 with NVIDIA A40-2q GRID graphics.

The error does *not* occur on a ThinkCentre P520 (W10 Enterprise 1909) running ArcGIS Pro 2.8 with NVIDIA Quadro RTX 5000 discrete graphics or on a ThinkCentre P340 (W10 Enterprise 20H2) running ArcGIS 2.9 with NVIDIA Quadro P1000 discrete graphics.

It’s not the OS, user permissions, user profile or ArcGIS version. I suspect, but have yet to prove, the issue maybe related to the virtualized graphics.

Cyprus_Forest_Department

@AliciaShyu still no luck with 2.9. This affects my personal pc as well as my office pc. Both I suppose have a same windows issue that reproduce the error. I repeated the process by completely removing anything arcgis related (map, pro etc), deleted ESRI related folders from Local and Roaming folders respectively, deleted ESRI registry values, rebooted, clean installation of 2.9. Back to 2.7.

AliciaShyu

I just installed the 2.8.3 patch, and it didn't solve the issue. It looks like I need to uninstall 2.8 and install 2.7

Cyprus_Forest_Department

Hi, have you tried the 2.8.3 patch if it resolved the issue? Thanks.

Cyprus_Forest_Department

Unfortunatelly no. I am stuck with 2.7 at the moment. The same issue happened with 2 desktops. Hoping that upgrading to 2.9 will resolve the issue.

AdamLake2

Did you ever find a resolution to this issue? I have encountered the same issue in our environment and have tried a full uninstall, deleted profile, etc. and continue to have the same issue.

Cyprus_Forest_Department

Thank you guys for all your help and the replies.

1. @JayantaPoddar the Add Field produced the same error.

2. @BranislavBlagojevic & @Robert_LeClair by following your guide I was able to completely uninstall the 2.8 version, clean install it, renaming ESRI folder and all that you guys were so kind to suggest. However, the application continued to misbehave.

In addition, my tests included the creation of a new windows user that was able to replicate the error.

So...I once again completely striped down everything like your guide suggested, installed 2.7 with its 273_177550 patch and everything is working again as it should (leaving me with the stupid notification about a borked update).

So I guess I will skip this version completely and have my fingers crossed for 2.9, or maybe I wont be able to upgrade any more to a future version (without a windows reinstallation), which is a shame...

Robert_LeClair

I did a clean uninstall of ArcGIS Pro 2.7.x and a clean install of ArcGIS Pro 2.8.0. Then I renamed by ESRI folder in C:\Users\<user profile>\appdata\local and C:\Users\<user profile>\appdata\roaming to ESRI_OLD. Then I started ArcGIS Pro - no issues as of yet.

BranislavBlagojevic

Try this: go to Clean uninstall of ArcGIS Pro - Esri BeLux and follow the steps for uninstallation and new CLEAN installation.

JayantaPoddar

Did this functionality snap right after upgrading ArcGIS Pro to v.2.8?

I too have ArcGIS Pro 2.8 and ArcMap 10.8.1 running in the same machine as well. Not facing such issue.

It would be best to contact the Esri Technical Support. They could have a closer look at the issue, the system configurations, drivers, etc.

Just out of curiosity: Are you able to add field from attribute table? Add Field also opens up the Fields View Tab.

Cyprus_Forest_Department

Thanks guys. Tried all to no avail. Finally I uninstalled the program, clean installed 2.8 and the error remains.

Funny thing is that upon the new install some of my previous settings persisted (theme, previous project list, project shared directories).

I guess there lies the problem. Is there a way to make an "ultra" clean install, maybe by first deleting some reg keys or hidden folders? I have ArcGIS 10.8 running on the same machine as well..

DrVSSKiran

Hi,

If you upgraded the 2.7 to 2.8 then the field views working fine. You need to do two activities. Close your ArcGIS Pro, delete the temp and prefetch file from windows explorer and open a pro new project and connect to your feature class or shapefile folder in the catalog.

BranislavBlagojevic

Checked. 'Fields View' works without any problems (in Catalog and Map View). Try restarting your computer, but you'll probably need to do a 'Clean Install'.

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