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Field Maps Cumulative Lag

LaurenHarter

My team is experiencing a lag in Field Maps that builds up; as more data are collected, the app gets slower until there is a 20-30 second lag after each "click" in the app. This is happening to most or all members of our team. For most people, shutting down and reopening Field Maps when it begins to slow down solves the problem. For at least one person, nothing seems to help, including clearing the cache, clearing out any unnecessary files and programs on the tablet, uninstalling and reinstalling Field Maps, and finally doing a factory reset of the device.

Any other suggestions would be appreciated. We are using Samsung Galaxy Tab Active2 tablets with Android version 9 OS.

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JoshConrad1

@LaurenHarter

Which version of Field Maps is your organization using? We are operating on 22.3.1.

I have not had any reports of cumulative lag in the past month so I am hoping the latest update from August 2022 did the trick. Thank you for your time.

LaurenHarter

The beta version did work well for us for the remainder of our field season.

JoshConrad1

All:

I have created a similar thread to this conversation (which can be found below):

https://community.esri.com/t5/arcgis-field-maps-questions/large-dataset-performance-issues/m-p/1196572#M4199

ESRI customer support tells me "this issue is to be expected".

We are now into September and the last reply was from April. Has the BETA version fixed the performance issue for the long run?

Thank you.

@sdegroot

@DougBrowning

AnneDunckel

Awesome thanks! Yea I just saw that the Beta version fixes this bug, which is AWESOME to hear! Tested it out and appears to be true.

KevinMorris2

This was emailed to me yesterday, "The Field Maps app from the latest Google Play store update (released 4/15/2022) causes the app to immediately crash on what appears to be all of our Samsung Tab Active2 tablets. Other Android devices such as the Tab Active Pro and Galaxy S21 and later devices appear to be functioning properly. It's unclear if this is specific to the device or the version of Android." Apparently, there is a beta release available that might solve the issue if you have access to the beta program.

KevinMorris2

Anne,

If all your maps are crashing make sure your basemaps are the same datum as your data or use Web Mercator for everything.

Because you say all your maps don't work that leads me to believe some setting is missing or perhaps a domain or subdomain issue (just guessing here). Have you tried your maps on different devices to rule out a single make/manufacturer? On occasion, I've had to drop a map and recreate it due to some unknow issue. You might try that, but that's typically for the odd duck map that doesn't work.

Something to try is only create a single point feature and standard ESRI topo basemap to see if that works. If so then perhaps something in your schema is causing issues (or 1-M relationship that actually has multiple values for 1, etc.)

Also, I can't tell from this post if this is for AGOL or internal Portal. If you are using internal services, settings for certificates, and security are additional issues to deal with. Oh, you can also make sure the individual that is using Field Maps has access to all the data layers with sync enabled (even the ones without edit priv).

Sorry for the rambling, but I hope something I said helps.

AnneDunckel

HI!!!!

Good to hear I'm not the only one. We avoided using FieldMaps last year due to the bugginess, but are trying to move to it for our upcoming season. I CANNOT get FieldMaps to open any map without crashing immediately. Also using an Samsung Tab Active 2 tablet. HEEEEEELLLLP!

ColinMunro

We had all of the same issues you mention. I had tried testing the same services/maps in Collector and still had latency issues, so figured it had to be an issue with the services.

After spending some time troubleshooting we found that upping the minimum instances running to 3 and setting the maximum number of instances to 6 in the Pooling settings for the service in Server Manager improved performance. The maximum (I believe) should never be more than the number of cores on the server machine. The service will restart when you do this.

I hope this is helpful.

pooling.JPG

TravisSizemore

Hi everyone,

As a new season is starting, we are still having this problem. The instability seems to be worse this year than last on the Samsung Galaxy Tab Active 2 tablets. We are seeing the following issues:

- The app shutting down immediately when opened

- Endless spinning wheels at any point in using the tablet

- Downloads or syncing freezing midway through and just not making more progress

- Downloads or syncing failing

- Logging out

Attached is a log from a recent day when this behavior was occuring. Does anyone have any new ideas?

Thanks,

Travis

logs4801361754561066285.txt

TravisSizemore

We do have many layers with relationship classes so this may be a factor.

Travis

ColinMunro

Seconded. We are experiencing a similar scenario. The service in question is a related table. Unsure if anyone is using related tables.

The workaround I am using is to restart the service in server manager every few hours on days we have surveyors out in the field.

Anonymous User

It's only a month since the last reply but I thought I'd check anyway, any news on a fix for this?

We're seeing the same issue with several Samsung Active Tab 3's.

KevinMorris2

I experience this same behavior mapping trails at high data density (1-2 ft) setting. At ~ 1/2 mile it starts to get sluggish. At 1 mile it might just hang and I'll loose all my trail data. Behavior seen on all my android devices including Nokia 6.1 (phone), Samsung Tab 2, Samsung Tab3, Samsung Active Tab2. The worst issue is the data loss. Without fail, I'll loose data on 80% of my field trips, due to this issue or another where I need to take a photo and Field Maps blips away. I'm going to post on asking to store data permanently when collecting lines, etc.

TravisSizemore

We never really resolved it per se; our crews have just been periodically restarting the app and avoiding the devices that get bogged down the most. Hopefully ESRI will figure out what's causing this.

GISTeam4

Has this issue been resolved?

Our team is also experiencing this behavior, where the map (offline usage) will react very slow and creating and editing features will become nearly impossible.

LaurenHarter

@ColinLawrenceYes, they only use Field Maps offline.

Ewout_de_Graaff

We experience the behavior while working online, even on recent versions of iOS on iPad Air and Pro. To me it seems not to depend on the OS if others experience the problems on Android devices.

ColinLawrence

@LaurenHarter @TravisSizemore Do the field crews happen to be working offline/disconnected when they experience this behavior?

LaurenHarter

Hi Travis, I asked my crew for input on those questions and I'll add that info here when they get back to me. For now, I thought it would be helpful to Colin to note the features recorded on a typical survey:

~50-75 Territorial Point features
~30 Line features
2 Visit features
~5 Non-territorial Point features

Thanks,
Lauren

Ewout_de_Graaff

Dear Colin,

We experience the same problems with iPads (iPad Air 2 gen, iPad Air 3 gen, iPad Pro 11 2 gen). Because our field workers have to do a relatively large number of edits per day, it is not uncommon for the iPad to be restarted 5 to 10 times a day to save the Field Maps edits in less than 15 seconds. Else they spend their time waiting 30-60 seconds for an edit to save.

In particular, there are 2 web maps where we experience the problems (also the 2 most actively used web maps within the organization at the moment).

Let me know if you would like to take a look at this too, then I invite "arcgisfieldmaps" too.

TravisSizemore

@LaurenHarter Colin is actively creating test features and trying to recreate the issues you have been experiencing on your ActiveTab2, but so far he hasn't noticed any slowdowns. Is there a particular feature(s) that are being created or updated which seem to give the most trouble? Any idea how long it takes to start seeing the slow down? Have they continued using those tablets and noticed any changes in the performance since then?

Thanks,

Travis

TravisSizemore

Hi Colin,

I think I added your individual username instead. I just added arcgisfieldmaps as well.

Thanks,

Travis

ColinLawrence

@TravisSizemore Can you double check the Group F02_BPM_admin is shared with arcgisfieldmaps? I do not see an invitation. I should be able to test this out next week for you.

If you have not already, I would consider opening a Support case as well.

Regards,

Colin

LaurenHarter

Travis is correct, not all of our team members are having problems on the Tab Active2 but several are. Some have found that just shutting off the tablet when not in use prevents lag issues, but others haven't found any solutions and are using Field Maps on cell phones. We haven't had any lag issues with cell phone users.

BenWalker1

Any update?

TravisSizemore

Hi Colin,

Sorry, I didn't see your response until now. I just added you to our group F02_BPM_admin. The map in question is called F02_BPM_2021_WM_collect.

@LaurenHarter can answer this better, but I think the Tab Active2 is the only device having this issue. And I think it's not all of them, but more than one.

Thanks,

Travis

ColinLawrence

Thanks for getting back @TravisSizemore . I am happy to take a look at your data if you can share it with us. You can share the data and map to a group and invite the user 'arcgisfieldmaps'. Let me know here or in a DM when shared and note the Group name so I can easily find it.

You mentioned tablets and Lauren mentioned Tab Active2s specifically. Is this also happening on iPads or any other tablets?

Colin

TravisSizemore

Hi Colin,

I'm the GIS Specialist for Lauren's team. I'm trying to help them get to the bottom of this. To answer your questions:

1. They are all updated to the newest version of Field Maps that was released last week. The issue still remains.

2. They started noticing the behavior just a few days into the field season as data began to accumulate (a few thousand features at that time). They are still experiencing this issue on the tablets; however, their iPhone and Android phones seem to work fine (except for one case of recent values not showing up).

3. The web map they are pulling from includes 17 layers (points, lines, and polygons) and one table that are from 5 hosted feature services and one hosted view with a time filter enabled (shows last 16 hours of data). The data they are collecting goes mainly into one feature service with 7 layers and one table. They will create tens of thousands of features throughout the season. In the past, using Collector, we haven't had issues with this. I can invite you to the group with this content if you want to take a closer look.

4. They are doing all the actions you described, but mostly adding just points and lines.

Thanks for your help,

Travis

ColinLawrence

Hi @LaurenHarter ,

Thank you for reporting this. I have a Tab Active 2 as well that I can do some testing on. I have a few questions for you to help us troubleshoot what might be going on:

- First, what version of Field Maps are you currently using? A new version (21.1) should be hitting the app store as early as tomorrow. Please test with that version and let me know if your crew reports the same issues.

- When did you start noticing this behavior?

- Can you tell me more about the data you are consuming in Field Maps; where is it hosted?

- What actions are being performed in your daily routines? (i.e. are you adding new point features, streaming line features, editing existing polygons, etc)

Regards,

Colin

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