Error while joining the primary portal site

Question

ArcGIS portal is installed on one machine and getting indexes error while joining the primary portal from the second machine. Both machines are on the same network and the content directory is also shared on the network.

Please find attached the screenshot of error and log file (Portal_directory\framework\runtime\ds\usr\logs\elasticlog)

I would appreciate it if someone can provide a solution to the problem.

Cheers!

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Screenshot 2020-12-28 170022.png

AYUSHYADAV · Answer

Hi  Christopher,

Thank you so much for your quick response.

We have opened port 7120 on the windows firewall for both machines. But we are getting the same error.

We are working on virtual machines and they are 100% identical in terms of their properties.

Please suggest some other solution.

ChristopherPawlyszyn · Answer

It seems at first-glance that the secondary machine is unable to contact the primary on port 7120 to get the status of the index service/cluster. Have you verified that all the highly available ports are open between the two machines?

Ports used by Portal for ArcGIS—ArcGIS Enterprise | Documentation for ArcGIS Enterprise
https://enterprise.arcgis.com/en/portal/latest/install/windows/ports-used-by-portal-for-arcgis.htm#ESRI_SECTION1_4E095329B80E4B2084D95F4360994757

May also want to make sure that both machines are identical in terms of processor cores and available RAM to avoid any inconsistencies in that regard.