Credit limit now negative

[charlescomstock1]

Hi, I have a nonprofit ESRI account, I have went over the credit limit, but there was no warning etc. I was wondering if I have to pay for this? What happens if I go over more? Etc. any help ASAP would be greatly appreciated.

[DerekLaw]

Hi @charlescomstock1, 

Please reach out to your Esri account manager/local Distributor to discuss this issue. They are the best points of contact to address this issue. Or, please contact Esri Customer Service directly.

Hope this helps,

[JayantaPoddar]

Also for your reference, here is a nice blog on Understanding and Managing Credits in ArcGIS Online. 

And understand credits consumption based on various capabilities.