I see a lot of Dashboards that are connecting their fire, police, and 311 calls. In general I just want to know how they are doing that? Is it by taking the calls from a Computer Aided Dispatch and using python or some or programming language to update web maps that are integrated with Dashboards?
I also see a lot of 311 dashboards being linked to 311 calls to track public works/maintenance calls. I know every county, city, and agencies is different I am just asking in general how they are taking those live calls whether it be by fire or 311 and integrating them in a dashboard. Thank you in advance for any help or advice you can give.