I inherited ownership of a survey that was developed by a predecessor in my position, and at some point in the interim between him departing and me filling the position the survey became unusable. Users can no longer submit new records and I cannot access the data tab to view previously submitted records. I am attempting to revive the survey, but am more focused on retrieving and downloading all of the data that was already submitted than fixing the survey to allow new submissions. There were no backups saved of the submitted data.
The survey was created in Survey123 Connect (unknown version) and I am currently running Version 3.0.128. Below is an overview of what I've attempted and encountered:
Every user trying to submit data from the mobile app gets stuck with a spinning wheel and the message "Getting Service Information". I enabled logs when trying to submit an entry through the mobile app and have attached the log.
When logged into Survey123 in a web browser, the survey's thumbnail is visible but when I click on the survey, I receive the message "The survey is broken" with the details "cannot get source feature service info from formInfo file" and "cannot get any feature service info (including source, fieldworker, or stakeholder views)" (see attachment 1). The editing, collaborate, analyze, and data tabs are all grayed out and cannot be selected (see attachment 2). When I select settings, Survey123 redirects me to a page that reads "The survey is not accessible or does not exist. Please ensure the signed in user can access this survey and that the survey link is correct" (see attachment 3). I have confirmed that I am signed in, and have access to the group that this survey is shared with.
When logged in to Survey123 Connect, I can view the thumbnail and title for the survey. I downloaded the survey to my device. I can view the form preview, schema preview, and settings within Survey123 Connect. I can open the folder associated with the survey and the following files are in it: media folder (contains 2 PNG image files of the survey's thumbnail, forminfo.json, RecSigns 1.info, RecSigns 1.itemInfo, RecSigns 1.png, RecSigns 1.webform, RecSigns 1.xlsx, and RecSigns 1.xml (see attachment 4).
When I select "Open in Survey123 web app", from connect, it redirects me to a page that reads "This survey has been depreciated and is closed. Thanks!". (see attachment 5). When I select Manage in Survey123 web app, it redirects me to a page that reads "The survey is not accessible or does not exist. Please ensure the signed in user can access this survey and that the survey link is correct."
When I select View Item Details in your ArcGIS Organization, it redirects me to an ArcGIS Online item that I'm the owner of and is shared with a group. It is a Form titled RecSigns 1. But when I try to open the survey by clicking Open in browser, it again takes me to "This survey has been depreciated and is closed. Thanks!". When I click "Manage in Survey123 website" in Connect, it again redirects me to "The survey is not accessible or does not exist. Please ensure the signed in user can access this survey and that the survey link is correct". When I select "View item details in your ArcGIS organization", I am redirected to a form in ArcGIS Online (see attachment 6). I can view the overview, usage, and settings tabs but am redirected to the "This survey has been depreciated and is closed. Thanks!" or "The survey is not accessible or does not exist. Please ensure the signed in user can access this survey and that the survey link is correct" when I attempt to Open in browser or Manage in Survey 123 website. I can go to the settings tab and have confirmed that the form is NOT marked as deprecated and have hit save to confirm that it is not marked as deprecated, under both the general and form tabs. The Data Source URL is empty under general and form tabs.
I have not attempted to re-publish the survey from Connect, since I do not want to lose the previously submitted data. When I hit publish, I get the message: "The existing data service is not compatible with the survey - (Request error)" (see attachment 7).
It does not seem like the survey was ever marked as deprecated, so I'm not sure why it's showing as deprecated when I try to open the survey in a web browser. Is there any way to access the previously submitted data through Survey123 Connect? Like I mentioned before, it's more important at this point to access the data than to get the survey back up and running for new entries.