Hello @MichelleBarbosa,
On your device if you open the files app and navigate to <device name>\Android\data\com.esri.survey123\files\ArcGIS\My Survey Attachments the images that Survey123 took should reside in that location. If you are using Android 11 the default files app may not let you into that location, if that's the case there is an app on the Google Play Store called Files that will let you navigate to that directory. If those images are still present in that location are they corrupt there or are they fine?
If the images in that location are fine that would indicate that the images Survey123 took were good the corruption likely happened either on submission or afterwards.
A few questions to help us test the scenario on our end:
- What version of ArcGIS Enterprise are you using?
- Are you using exclusively ArcGIS Enterprise, or do you have a standalone ArcGIS Server where the feature service was added to ArcGIS Online and the survey lived in ArcGIS Online?
- If you are exclusively using ArcGIS Enterprise is your deployment accessible over the internet or do you need a VPN to access it?
- If you need a VPN to access the organization were any records submitted over the VPN or were all records submitted on an internal network connection?
- What version of the Survey123 field app were you using when submitting data?
Thank you,
Zach