Survey 123 connect Crashing on Start up (problem is Qt5Qml.dll)

[JapanGold]

Hello,

Survey 123 connect keeps crashing on start up (windows 11), was working fine before. I tried reinstalling multiple times but nothing works. Below is the event crash log:

Faulting application name: Survey123Connect.exe, version: 3.19.116.0, time stamp: 0x65ea6746
Faulting module name: Qt5Qml.dll, version: 5.15.6.0, time stamp: 0x6124a525
Exception code: 0xc0000005
Fault offset: 0x000000000000fc82
Faulting process id: 0x0x6350
Faulting application start time: 0x0x1DAB65059B0CDE5
Faulting application path: C:\Program Files\WindowsApps\Esri.Survey123ConnectforArcGIS_3.19.116.0_x64__eytg3kh68c6a8\VFS\Profile\Applications\ArcGIS\Survey123Connect\Survey123Connect.exe
Faulting module path: C:\Program Files\WindowsApps\Esri.Survey123ConnectforArcGIS_3.19.116.0_x64__eytg3kh68c6a8\VFS\Profile\Applications\ArcGIS\Survey123Connect\Qt5Qml.dll
Report Id: 09b00093-bf28-4485-8f85-59595d565d1e
Faulting package full name: Esri.Survey123ConnectforArcGIS_3.19.116.0_x64__eytg3kh68c6a8
Faulting package-relative application ID: SURVEYOneTwoThreeCONNECT

Any idea how to fix this issue? 

Thanks

[ColForbin]

I am getting the same error after Windows updates were done last night and today.  Did you find a fix?

[safrasramzee]

Hi There,

I'm still getting this error, is there a solution to this please? any recommendation would be helpful.

Files\WindowsApps\Esri.Survey123ConnectforArcGIS_3.19.116.0_x64__eytg3kh68c6a8\VFS\Profile\Applications\ArcGIS\Survey123Connect\Survey123Connect.exe
Faulting module path: C:\Program Files\WindowsApps\Esri.Survey123ConnectforArcGIS_3.19.116.0_x64__eytg3kh68c6a8\VFS\Profile\Applications\ArcGIS\Survey123Connect\Qt5Qml.dll

Thanks 

[ColForbin]

It seems that on my computer there was an issue with installing some Windows updates.  After multiple reboots, the issue resolved itself.

[AzinSharaf]

i have same problem with 3.20.

Faulting application name: Survey123Connect.exe, version: 3.20.63.0, time stamp: 0x6659488a
Faulting module name: Qt5Qml.dll, version: 5.15.6.0, time stamp: 0x6124a525
Exception code: 0xc0000005
Fault offset: 0x000000000000fc82
Faulting process id: 0x3cd8
Faulting application start time: 0x01db0ed2782dd8b0
Faulting application path: C:\Users\asharaf\Applications\ArcGIS\Survey123Connect\Survey123Connect.exe
Faulting module path: C:\Users\asharaf\Applications\ArcGIS\Survey123Connect\Qt5Qml.dll
Report Id: 845d8c3e-3730-4e08-a25d-113e9b13d6ec
Faulting package full name:
Faulting package-relative application ID:

[AzinSharaf]

i fixed it by deleting this folder and run the application again:
C:\Users\<username>\ArcGIS\My Survey123
which has 3 sub-folders: Data, Logs, and Tools. 

[MichaelHanson1]

@azin012azin012 I had the same error code and faulting module Qt5Qml.dll, so I tried your recommendation and deleted the My Survey123 folder. When I ran the app again, it worked and had regenerated the My Survey123 folder along with the 3 subfolders. 

Thanks!