s123 field app and connect not displaying appropriate icons on screen
I am running the S123 field app on a Windows 10 (enterprise) laptop. I have updated to the current version of the app (3.14.237) and the graphics driver appears to be up to date (Intel (R) UHD Graphics date 6/1/2021). The icons that display on the screen do not make sense and it is extremely difficult to navigate through the app. See images:
I have the same issue with s123 Connect (version 3.14.256)
Accepted Solutions
Hello @APecharich,
This is typically due to a font issue where a group policy or IT setting on the machine is preventing Survey123 from using it's own fonts.
To confirm if this is a font issue please open Windows Event Viewer and go to ‘Application and Services logs’ > ‘Microsoft’ > ‘Windows’ > ‘Win32k’ > select ‘Operations’. Are there any processes in there that relate to Survey123 Connect or the Field App? The log will say something along the lines of Survey123 attempted to load a font that is restricted by font loading policy.
It will look something like this:
If that is the error returned please refer to this article that has worked in the past to resolve the issue.
Hello @APecharich,
This is typically due to a font issue where a group policy or IT setting on the machine is preventing Survey123 from using it's own fonts.
To confirm if this is a font issue please open Windows Event Viewer and go to ‘Application and Services logs’ > ‘Microsoft’ > ‘Windows’ > ‘Win32k’ > select ‘Operations’. Are there any processes in there that relate to Survey123 Connect or the Field App? The log will say something along the lines of Survey123 attempted to load a font that is restricted by font loading policy.
It will look something like this:
If that is the error returned please refer to this article that has worked in the past to resolve the issue.
