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Deactive "save to inbox" in Survey123 mobile app

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2 weeks ago
mikAMD
by
Occasional Contributor III
In Survey123, when you are about to send the form (in the mobile app), you get a popup asking you to send, continue or save to inbox outbox. 
Is there anyway to deactive the "save to inbox" option?
Is there anyway to deactive the "save to outbox" option?
In Survey123 connect, the inbox and sent items are deactivated.
 
Thanks!
 
EDIT
Thanks to @ChristopherCounsell for making me realize I had mixed up "inbox" and "outbox" and made changes to my original post!
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ChristopherCounsell
MVP Regular Contributor
You can disable inbox and editing.

You can't disable outbox.

If you could disable outbox it would cause issues when offline or survey
fails to send. Can't access outbox.

I would recommend finding/creating an AecGIS idea to disable the 'save to
outbox' option.

Otherwise it's user training. Explain it is like email and most users get
it quickly.

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5 Replies
ChristopherCounsell
MVP Regular Contributor

It won't appear if the Inbox is disabled.

After you have disabled the Inbox in Survey123 Connect and republished the survey, the field staff will need to update their survey to get the changes (no more inbox)

If the inbox persists on their device, they might need to delete the survey and re-download it.

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mikAMD
by
Occasional Contributor III

Hi,

I'm sorry to say that this does not appear to be working.

In Connect, the Inbox is deactivated. The survey was republished and then updated in the mobile app. The "save to inbox" option is still present when sending the survey. I deleted the survey, downloaded it again and the option is still present.

Thanks.

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ChristopherCounsell
MVP Regular Contributor

Can you share a screenshot?

What version of Survey123 Connect?

What version of the survey123 field app are you using? on iOS or Android?

Is this occurring on all surveys devices?

I double-checked a few surveys and don't get this option at all. Collecting from new surveys or opening in inbox. Inbox disabled or not.

Do you mean the outbox?

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mikAMD
by
Occasional Contributor III

Ohhhh I guess I DO mean the outbox!!
Hahaha I'm sorry my settings are in french! 😬

Yes the outbox! Any way to get rid of the option to "save to outbox" ??

connect_settings.png

"Boîte de réception" = inbox (😇)

"Éléments envoyés" = something like "sent items"

 

share_7263932875389672107.png

"Enregistrer dans Boîte d'envoi" = "save to OUTBOX"

🙂

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ChristopherCounsell
MVP Regular Contributor
You can disable inbox and editing.

You can't disable outbox.

If you could disable outbox it would cause issues when offline or survey
fails to send. Can't access outbox.

I would recommend finding/creating an AecGIS idea to disable the 'save to
outbox' option.

Otherwise it's user training. Explain it is like email and most users get
it quickly.