Export Web Map doesn't show legend classes.

[NatashaManzuiga]

Hi all, I created 2 mxd for a custom Layout.

I published them and there are 2 version for A4 and A3.... 

When I try to print the layout A3 I only get the Legend with classes, text and description but without symbols... 

Why don't I see symbols of classes? 

Thanks,

Naty

[TanuHoque]

Naty,

what version of arcgis server/enterprise your print service running on?

did you publish print service from arcgis pro or arcmap?

if arcmap, then I will strongly suggest to get latest version of server installed and publish a print service from arcgis pro.

if you have already done that then I'd recommend you to check with esri support. Someone needs to take a look at.

[NatashaManzuiga]

ArcGIS server Enterprise 10.6.1

ArcMap 10.6.1.

[TanuHoque]

Did you happen to try with the print service that comes with the server install?

I'd still suggest you to update to the latest version of server and publish a print service from arcgis pro first.

[NatashaManzuiga]

Dear Tanu, I have installed ArcGIS Pro 2.5 Advanced.

I use Export Web Map but clicking the right button menu on it ... it doesnt show me Share As option...why?

How can I publish the print service?

[TanuHoque]

Hi Naty,

Just for trying out, I'd say pls use the Utilities\Printing Tools service that comes installed with ArcGIS Server.

If you want to publish you a print service with your layouts etc. please see the following help below that has detail instructions on how to publish/share a print service.

Share custom layouts for printing from ArcGIS Pro—Documentation (10.7) | Documentation for ArcGIS En... 

A very high level story - you can't publish a gp tool directly, instead you publish a result of that gp tool.

Pls let me know if you run into any issues.

Thank

Tanu

[MichaelVolz]

Natasha:

Can you share screenshots of the layout that works properly and the layout that is not working?