My ArcGIS pro App closes automatically when I try to print map

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11-01-2022 12:31 PM
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BabakuraBaba
New Contributor

My ArcGIS pro app automatically closes when I tried to export my work. Once I clink to print or download in jpeg or pdf format, it will close the app instantly without printing or giving me access to download it. How can I fix it?

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Robert_LeClair
Esri Notable Contributor

This sounds very similar to BUG-000144582 - ArcGIS Pro 2.9 crashes when exporting or printing a layout containing a map view and an empty text element.  Happens with jpg exports.  It was resolved in ArcGIS Pro 2.9.1.  What release of ArcGIS Pro are you using?

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BabakuraBaba
New Contributor

The version I am currently using is 2.9.0 it crashes when exporting files and closes automatically without indicating any error message.

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