No storage metrics available for my web server

[Dan_Brumm]

2016 Windows Server / Arcmonitor 2024.0.1 /  ArcMonitor Agent 2024.0.2

I have one of my web server machines that I cannot get metrics for the hard drive or network to show up in Arcmonitor.  I can see Memory Utilized and that is about it. 

1. I unregistered the component a few times from Monitor and re-registered it. No issue

2. Checked the firewall to see if it was blocking communication

3. Status for each component in Nominal (green check mark) 

4. I manually ran the observer task for each component. The history logs are empty when I look at them. 

Any ideas... I am stumped!!  

[Craig_Lunde · Accepted solution]

I had this issue and had to add the user account that we used to install the ArcGIS Monitor Agent to the Performance Monitor Users groups.

https://community.esri.com/t5/arcgis-monitor-questions/arcgis-monitor-2024-1-2-of-4-hosts-not-displa...

[Dan_Brumm]

Its working now!   I added my gMSA to the Performance Monitor group, but it didn't fix it.   I uninstalled / reinstalled the agent and then configured it with a different service account and it started working. I think my original service account was the root problem, but it could have been the group as well. Thanks @Craig_Lunde