ArcGIS Monitor 2024.1 Portal Item and Group Counts Wrong - too high

[DavidColey]

Hello - after registering 11.4 Portal with 2024.1 Monitor, my portal item counts are now showing 10,000 instead of 665.  My group count is showing 500, it should be 42.  

[DavidColey]

I get it now.  If I go into portal admin and view the index status I see the high group and item counts.  Then when when I view the sharing directory from the Portal content directory I can then see all of the items and groups that are owned by esri_en, arcgis, etc etc. that come with portal.  

It just threw me that the counts as reported by Monitor 2023.3.1 were so much lower....

[MichaelVolz]

Can you provide an example URL of the sharing directory from the Portal content directory (You can hide org specific portions of URL)?

[DavidColey]

Sure, well when I go into my Portal admin Index and view the index status, this is what shows:

Then the Portal component shows that I have 

Users: 116

Groups: 529

Items: 10,000

The only count that the portal component has correct is my 116 users

So I thought when I saw the index counts so high in the Index Status I went to the Portal Content:

....gis05.ourorg.net:7443/arcgis/sharing/rest/community/groups?q=esri

and do a group search, in this case on "esri"

that comes back with 350 groups that have 'esri' somewhere in the group name or descript or summary or owner. If I do 'arcgis', I get an additional 260 groups.  So to me anyway it seems clear that the default is just showing totals of everything that comes into portal as a content type

[ReeseFacendini_MadCo]

I'm having the same issue, excapt I only have 55 items, and 5 groups. Not the 10,000 and 490 that Monitor is indicating. It's almost like Monitor is now reporting the upper limit of items / groups, instead of the actual number.

[DerekLaw]

All,

Apologies for this issue. The Monitor team is working on a patch to resolve this. I will post an update when we have news to share. Thanks for your patience.

Hope this helps,

[DerekLaw]

All,

UPDATE: the ArcGIS Monitor 2024.1.1 patch that addresses this issue is scheduled for release on March 20. 

Thanks for your continued patience,