Street labels turned on but missing from print widget layout in Experience Builder

[SJ_COV]

Hi there.

I have a street layer sitting in a map widget within Experience Builder. I'm trying to use the print widget to make a PDF of the street layer including the labels/street names. When viewing the street layer in Experience Builder's view/edit mode, everything looks good. I can see all of the street labels at various scales. However, when I use the print widget to create a PDF, all of the street labels are missing. 

Any insight would be appreciated. 

Thanks 🙂

Above is a screenshot of the layer in view mode in Experience Builder. The labels/streets are viewable.

Above is a screenshot of the print widget PDF. The labels are missing, but the street layer is still viewable. 

[ShengdiZhang]

Hi @SJ_COV ,

If print using the current map scale, are the labels still not in the print output?

Shengdi

[SJ_COV]

Hi Shengdi,

Thanks for taking the time to review my question. I appreciate it. To answer your question, I have tried all scale options while printing. Whether it's "current map scale" or "current map extent" the labels for the streets disappear once the print widget PDF is created. 

[StevenSGIS · Accepted solution]

Hi SJ_COV,

Any updates on this? I'm running into the same issue, where my labels are not appearing on the EB webmap, but not in the .pdf produced via the print widget.

EDIT - I'm not sure why my response was accepted as a solution... For clarity, this issue has not been resolved (at least for me).

[SJ_COV]

Hi @StevenSGIS and @ShengdiZhang @

Unfortunately, I did not find a solution for this labeling issue. My organization decided to use a different solution (outside of Experience Builder) to create printable PDF maps for our users. 

Since posting this, I haven't tried to broach the issue again. 

[ShengdiZhang]

Hi @SJ_COV @StevenSGIS ,

Have you added the message action Extent changes - Framework - Filter data records to the map widget? Currently, we have limitations in printing the map labels correctly with this configuration.

If this is not the case, could you share your app with me so I can take a look? Thanks.

Shengdi

[StevenSGIS]

Hi @ShengdiZhang ,

I've added the "message action Extent changes - Framework - Filter data records" to the map widget and tried printing the map again, but it still produces a file with no labels.

Unfortunately, I am unable to share the app because it contains sensitive information that cannot be shared outside my organization...

I've tried fiddling with the label settings (enabling, visible range, etc.) on mapviewer prior to importing it into the application, but that hasn't helped with the "label print-widget" issue.

What do you think?

[ShengdiZhang]

Hi @StevenSGIS ,

What I meant was that there is a limitation of not being able to print labels correctly when adding this type of message action. However, if you don't have message action configured, it should print correctly, otherwise, it is another issue.

If you cannot share the app, can you contact the Support team and ask them to help reproduce your issue?

Thanks,

Shengdi

[StevenSGIS · Accepted solution]

Sorry for the late reply.

Still no solution - I've currently opted to print maps without the labels (for now).

I'll reach out to support and see what they can do.