Hello April,
The path issue has since been addressed.
1. Are you using the load photos tool included with the solution?
2. Has the webmap been shared?
3. Have any surveys been completed - or are you just starting (when surveys are completely filled, no surveys are available).
4. Did you copy/paste the access and use constraints from the help (there is one known issue will be addressed this week with a new release).
Thanks
Chris
Local Gov't Solutions