Need assistance accessing ARCgis Pro for analysis and data entry.

[BethQuinones]

I am trying to access Arcgis Pro for student use and running into all sorts of issues. Using a named user license we cannot even log in to the program with out Admin privileges (not happening in our district); trying to use a single user license we cannot connect to arcgis due to a connection error. Has anyone else run into this roadblock? If so how did you rectify the issues? 

We have been working with a district tech person and a tech support person from esri. SO far we are at a standstill. 

[BethQuinones]

Amnoy

We tried that as well. Still no luck

[TomBaker]

Hi Beth.  

Let's talk. Can you email me at tbaker@esri.com ?  Alternatively, see an email from my colleague Charlie to you at 8:00 am this morning.

We may need to direct you to an Esri tech support person.

Tom Baker

Esri K12 schools program

[BethQuinones]

Tom

Thank you- I have been working with Stuti (in tech support) for a week

trying to get this resolved. Beth

[TomBaker]

Hi Beth,

Has you district IT team verified that they are not restricting network communication for ArcGIS Pro when logged in to by a student or teacher windows account? -t