Check out this new success story from Newark, DE Public Works & Water Resources. This story is a great example of how a few GIS users, along with strong leadership, vision, and executive sponsorship, can positively impact a municipality's operations by increasing efficiency, delivering an increased level of service, modernizing outdated workflows, and innovating new solutions. It is a blueprint for how to reimagine, rethink, and rebuild an organization with GIS.
https://www.esri.com/en-us/lg/industry/public-works/stories/newark-delaware-reimagines-rethinks-rebuilds-public-works-and-water-resources-with-gis