Why did my information delete after saving it?

[JuliaAbbatangelo]

I was working on the ArcGIS story map program and I created 4 cascades on my story. After I finished the project, I saved my work and got out of the program. However, when I went back on to check my project a few hours later, 3 out of 4 cascades had all the information missing, except for the titles. If anyone can provide any help with this issue it would be greatly appreciated.

[RupertEssinger]

Also, can you see your stories in ArcGIS Online My Content or by searching ArcGIS Online? It would be good to establish if they are no longer accessible in general or whether they are somehow not being shown just in My Stories.

Rupert

[StevenLusk]

No, I don't see them in My Content and I was unable to find them by

searching ArcGIS Online. One was titled: Audie Murphy Ranch is this helps.

[AravindStoryMaps]

Hi Steven, 

Can you navigate to your profile in ArcGIS Online (https://<ORG.maps.arcgis.com/home/user.html) and look up the licenses that your current user type offers? Do you see Story Maps under the Essential Apps Bundle?

Thanks,

Aravind

[StevenLusk]

I dont see Essential Apps Bundle offered. But I could also be looking in

the wrong place.

[AravindStoryMaps]

Hi Steven,

No worries! I think to just really confirm whether you have access to the apps or not, lets see if you can go to My Stories  as the signed in ArcGIS Online user and click on Create Story > any template. If the builder launches and you can author the story, you do have access to the stormap apps. 

Thanks,

Aravind

[StevenLusk]

I think I do.

[BobSage]

I just spent hours on a work project Story Map, saving as I went along.... which is common practice for me. I went to share the link with the head boss, and all of the saved changes from the past three hours of work are gone!

I sure hope ESRI figures out how to fix this bug. I haven't lost internet connection, and I repeatedly got the message in Story Maps "No Unsaved Changes" after hitting save.