Thumbnail images - are not showing up

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12-27-2013 10:22 AM
NataliyaLys
Occasional Contributor II
I am trying to configure the Story Map app. I am using a hosted version in my ArcGIS online account. The problem that I have is that the thumbnail images just won't display, no matter what i do. The main images are showing up just fine(please see attached screen shot). All images are coming from facebook account.

Thank you,
Nataliya

[ATTACH=CONFIG]30131[/ATTACH]
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MarkCooney
Occasional Contributor III

Happy to hear you were able to find a workaround.  If you need to return to using your own hosted images, try changing the urls to use all forward slashes (http://gis.marioncountyfl.org/StoryMaps/HistoricSites/Thumbnail/UnionStation_now.jpg).

Mark

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10 Replies
GregoryL_Azou
Regular Contributor II
Hi,
I tried on different kind of Facebook album but I can't reproduce.
Wasn't it a temporary issue with Facebook?

Is there something specific to the album you are trying to use?
Please share your tour publicly and copy the link here or by private message and I will take a look.
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AmandaBishop4
New Contributor

Hello Gregory,

I am having a similar issue with the thumbnail images not showing up in the Shortlist Beta version template.  I am not using an attribute with a link to the image... i am using an image link from the shortlist configuration.  The link is an image that is hosted on our server.  The regular image shows up fine but the thumbnail is not there.

Amanda

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GregoryL_Azou
Regular Contributor II

Hi Amanda,

Sorry, that's strange, could you share your shortlist? Or maybe try to reproduce on a new shortlist so I can take a look?

Thanks

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AmandaBishop4
New Contributor

Hello Gregory,

Thank you as always for responding so quickly.

Below is a link to my shortlist story map.  I am using the beta version template.

http://arcg.is/2dpCnRq   

Thank you,

Amanda

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MarkCooney
Occasional Contributor III

Hi Amanda,

Looking at your app, the requests for the thumbnail images are returning a 404 error (file or directory not found) i.e., http://gis.marioncountyfl.org/StoryMapsHistoricSitesThumbnailUnionStation_now.JPG .

Double check the paths to your thumbnail images (can test by loading in a browser window), and that should resolve the issue.

-Mark

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AmandaBishop4
New Contributor

Mark,

I checked the URL path in a browser and it came up for me just fine.  The URL is: http://gis.marioncountyfl.org/StoryMaps\HistoricSites\Thumbnail\UnionStation_now.jpg  

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MarkCooney
Occasional Contributor III

Amanda,

Try updating the thumbnail url in the Shortlist builder for some of the places with that properly formatted url and see if it resolves your issue.

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AmandaBishop4
New Contributor

Mark,

I did try that but it didn't work.  I have been able to successfully fix this issues by uploading all my pictures to Flickr and then importing them from AGOL Shortlist template.

Thank you for your efforts.

Amanda

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MarkCooney
Occasional Contributor III

Happy to hear you were able to find a workaround.  If you need to return to using your own hosted images, try changing the urls to use all forward slashes (http://gis.marioncountyfl.org/StoryMaps/HistoricSites/Thumbnail/UnionStation_now.jpg).

Mark

View solution in original post

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