German Characters not being kept when I load CSV File

[JohnMcConalogue]

I have German text that I am adding to my story map. The text is over one thousand characters long so if I add it through the template the text is truncated to one thousand characters and the end is then snipped off.

I have tried to get around this by adding the text from a csv that I am using now to create the story map. The problem I am now having is that the German characters are not being recognized and I get these question mark symbols like "?" where the German characters should be.

Anyone know how to get round my problems?

Thanks.

[XanderBakker]

Can you try this procedure and see if it helps? Tip: Using proper file encoding for TXT and CSV file in ArcGIS Online | ArcGIS Blog 

[JohnMcConalogue]

Thanks for the reply Xander.

I have tried this out but unfortunately it is not working for me.

[RobertBorchert]

You need to add the German Font to your systems

[JohnMcConalogue]

How do I do that?

[RobertBorchert]

First check to see if your computer is hiding the German Font.

Go to your control panel and click on Fonts. Then click on Font Settings.

Uncheck the box.

Go back to your Fonts and see if your German Font is included.  If it is not then install it.  Generally you can install a font to your computer by double clicking on it.

[JohnMcConalogue]

Hi Robert I am using Windows 7 and i cant find this .. do you know where it is on windows 7?

[RobertBorchert]

That is Windows 7

Click the window icon and type in fonts

[JohnMcConalogue]

I just did this Robert and unchecked the box but when I go back into fonts I don't see German, this is what I see:

[RobertBorchert]

Then you should get the font that can display those character and install them.

When you open the .csv file are the German characters visible.