I can not update my account in Arcgis.com and ArcPro 2.8 Error(The account cannot be used to autorized ARCGIS Pro as it has already been configured to

608
3
08-17-2021 02:56 AM
Labels (3)
MuazMohamed
New Contributor II

I has Arcgis single use license and format my PC and reinstall my product and the desktop worked finne but The Arcgis Pro give the error (The account cannot be used to autorized ARCGIS Pro as it has already been configured to use in offline mod on som other device.)

Also my account in arcgis.com cannot be update as it ask me to update the new feature he offered me, just hang-on.

 

0 Kudos
3 Replies
MuazMohamed
New Contributor II

I has Arcgis single use license and format my PC and reinstall my product and the desktop worked finne but The Arcgis Pro give the error (The account cannot be used to authorized ARCGIS Pro as it has already been configured to use in offline mod on some other device.)

Also my account in arcgis.com cannot be update as it ask me to update the new feature he offered me, it give (Unable tp apply update automatically)

0 Kudos
JonathanLeavitt
Esri Contributor

@MuazMohamed 

@MuazMohamed 

I just want to confirm that your license is a single use license and not a personal use license.  Can you confirm?

The offline license only applies to the Windows users it was taken offline for.  So you might try logging into the new system using the same windows user account you used to take the licenses offline on the old system.  Then proceed to return the license.  

Please let us know if that works for you.

0 Kudos
MuazMohamed
New Contributor II

My License : ArcGIS for Personal Use One Year Timeout License

I forced to format my laptop

0 Kudos