ArcGIS Desktop Crashes when adding the basemap

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08-06-2021 07:12 AM
MwapeSomanje
New Contributor

Hello All

ArcGIS desktop 10.2 is crashing when adding a basemap, I get an error that ArcGIS has encountered a serious application problem. See attached the error. Please help.

Regards

Mwape

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1 Reply
KoryKramer
Esri Community Moderator

See this technical article: https://support.esri.com/en/Technical-Article/000013989

Also, ArcGIS Desktop 10.2 is retired.  If possible, please upgrade to a supported version.

Hope this helps!