Add Data from ArcGIS Online/ Add Basemap in active!!

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10-01-2021 01:08 AM
Mohamedhared22
New Contributor

Dear All,

I am a student studying the GIS Specliaztion course at the Coursera portal. I got 1-year learning license. but after installing the desktop version ( ArcGIS 10.6) both add base map and add data from ArcGIS online are not active. Can anyone please help to activate these two options? 

Mohamedhared22_0-1633075498017.png

 

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JayantaPoddar
MVP Esteemed Contributor

Close all ArcGIS Applications.

- Install ArcGIS Desktop TLS Patch for ArcGIS Desktop 10.6.1?

- Ensure your system is connected to internet

- Open ArcMap. If the issue still persists, "Run Connection Test..." from the ArcGIS (Globe) icon in Taskbar.

JayantaPoddar_0-1633085045315.png

Share the results of the tests performed. e.g.

JayantaPoddar_1-1633085253605.png

 More troubleshooting steps can be found here Troubleshooting issues adding ArcGIS Online basema... - Esri Community



Think Location

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3 Replies
JayantaPoddar
MVP Esteemed Contributor

Close all ArcGIS Applications.

- Install ArcGIS Desktop TLS Patch for ArcGIS Desktop 10.6.1?

- Ensure your system is connected to internet

- Open ArcMap. If the issue still persists, "Run Connection Test..." from the ArcGIS (Globe) icon in Taskbar.

JayantaPoddar_0-1633085045315.png

Share the results of the tests performed. e.g.

JayantaPoddar_1-1633085253605.png

 More troubleshooting steps can be found here Troubleshooting issues adding ArcGIS Online basema... - Esri Community



Think Location
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Mohamedhared22
New Contributor

Many Thanks. Perfect Solution. It worked well. 

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GeraldBartz
New Contributor III
Your problem can be caused by a number of reasons. A good troubleshooting guide is provided at:
https://support.esri.com/en/technical-article/000013300
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