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New Workforce app: takes too long to update the todo list

LanNguyen1

Hi All,

I'm on the latest Workforce for Android. It takes ages for the app to update the new Todo list, even with manual hitting the Sync button. I sometimes have to turn off the app and come back to try the Sync and it works.

Has anyone suffered the same issue?

Thanks,

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cgillgrass

Hello,

I'm on the latest Workforce for Android. It takes ages for the app to update the new Todo list, even with manual hitting the Sync button. I sometimes have to turn off the app and come back to try the Sync and it works.

The new Workforce mobile app will perform a sync every 15 mins, unless there are local edits (i.e. Worker's location or status have changed or an assignment has been changed in the app). In the case when there are local edits, the sync will be performed every 60 secs. If you aren't changing anything in the mobile app, this could explain why it seems to take ages to update the To Do list.

Manually tapping the sync button should initiate and complete a sync in a relatively short period of time (i.e. under 1 min). Are you trying to sync a large number of assignments or assignments with a large number of attachments?

Craig

LanNguyen1

Hi Craig,

Thanks for your answer! I have tried all possibilities I could think of: changing sync time, manual sync, networks.... and experienced that it updates faster when I kill the app and restart. I'm on Note9 Samsung which is a solid device. The classical project with the old app work faster.

Thanks,

cgillgrass

Hello,

What version of Android are you using?

Are you trying to sync a large number of assignments or assignments with a large number of attachments?

Craig

PeterMilenkovic

Also having issues using the Android app, only have 4 assignments to sync and nothing has happened, been like 10mins

RavitejaViswanadha_CyientInc

Hello @LanNguyen1 or @CraigGillgrass - Did we get any resolution for this ? You are inputs will be very valuable. Because we are seeing the same issue in iPad with ArcGIS Workforce 20.1.1 build 616.

cgillgrass

Hello,

What issue are you seeing? Workforce sync operates with the following rules:

Workforce has an automatic sync that occurs every 15 minutes when the mobile worker has an internet connection. If the mobile worker updates an assignment, their worker status, or their location, an automatic sync occurs every 60 seconds. Mobile workers can also perform a manual sync when they have an internet connection by tapping Sync now in the mobile app.

You can see the status of sync and the time since the last sync attempt by tapping the Sync command in the upper right hand corner of the app.

Craig

RavitejaViswanadha_CyientInc

I agree @CraigGillgrass that is the expected behavior once the Project downloaded successfully. The issue that we are seeing is the initial download is very slow in few instances it takes more than 20-30 minutes to download. We wanted to see if this has been observed ? Is there a way to improve the performance ?

cgillgrass

Hello,

Yes, it can take this long it depends on several factors. Have you created a Map Area for the Workforce project in the web app? If you haven't; then the mobile app may be trying to download more data than it needs. It also means, each mobile app will need to generate the offline package data as opposed to it be generated once for all workers.

Craig

RavitejaViswanadha_CyientInc

Thank you @CraigGillgrass . We did not create any Map Areas , we need the a Workforce Worker map for larger area as Dispatcher could assign the work anywhere. Hence as we understand in this case the entire map area is being downloaded.

RavitejaViswanadha_CyientInc

Can you also confirm that if there are any changes in the SDE to reflect them to Workforce the Project has to be reloaded ?

cgillgrass

What kind of changes in SDE? Are these to the contents of layers or to the layers/feature classes themselves?

RavitejaViswanadha_CyientInc

I meant any change to the attribute/geometric not data model changes.

cgillgrass

any attribute or geometry change will be handled by Sync.

RavitejaViswanadha_CyientInc

That clears the understanding. Thank you @CraigGillgrass for your attention to this matter and also being quick

Sai

Hello Everyone,

I'm on the same boat like you, having troubles with new workforce app sync. Which will take arbitrary time to sync with mobile, where the web map is getting updated fine in AGOL.

Can you guys provide me any direction or steps, how to resolve this issue.

RavitejaViswanadha_CyientInc

Hello Sai ,

In ArcGIS Workforce application as you know we will have the dispatcher and field worker maps. The Field Worker map will be utilized in the ArcGIS Workforce Mobile application. When the Project is downloaded it will scan for each and every layer and downloads all the data present in the Layer or Layers that were added to the Field Worker map.

The same activity will be performed for the Sync process as well in terms of scanning every layer for changes and importing the changes.

Hence, the efficient way of using (my perspective) is limit the number of layers that we use in the Field Worker map.

In my case, I added only the Assignments ,Field Workers and One reference layer to show the assignments and I did integration with Collector so that the Field users would know where thier assignments are and perform the field work in the Collector or Survey123 applications as designed.

Hope this helps.

Sai

Thank you Raviteja.

I'm doing pretty much the same process, in workforce mobile layer have referenced my hosted feature class to show data and all the data collection is done by survey 123 application. But I'm facing sync issues between the worker map in workforce and mobile application, which is taking longer time than the old workforce application.

RavitejaViswanadha_CyientInc

It depends on how many layers you have other than Assignments and Field Workers.

If it takes longer with just Workforce Managed Hosted Feature services, you need to investigate on the Hosting ArcGIS Server and data store for that server.

cgillgrass

Sai,

Is the issue you're seeing with Workforce that a Sync is taking longer to complete than you expect? Or, is it that time between Syncs seems to be too long and arbitrary?

Craig

Sai

Hi Craig,

The issue we are facing is the sync between workforce worker map and the workforce mobile application. Which is taking longer time. If we manually force sync on the mobile application, it says sync completed but never sync the data properly.

Thanks,

Sai

cgillgrass

Sai,

Ok, we'll have to dig into the use cases of why the Sync isn't completing for you.

We can take this to email - if you want to email us at ArcGISWorkforce@esri.com

Craig

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