Labeling in Workforce Web App different from Web Map

[MDuncan]

Can anyone tell me why labeling in the Workforce web app doesn't translate to what is happening in the web map? How do I get the labels to look the same as the web map? See example below for reference:

This is the Dispatcher Web Map - I have Arcade expressions for labeling

This is the Workforce Dispatcher map in the Web App. The arcade expressions in the web map are not translating to the web app.