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Workflow Manager Error: the current user is not registered with Workflow Manager

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04-09-2023 06:06 PM
hm_stella
Esri Contributor

Hi,

I have configured the workflow manager with ArcGIS Pro. The administrators and users are set through the Workflow Manager (Classic) Administrator, having configured with the user groups and privileges.

Most users could connect to the workflow manager database and open the workflow manager view in ArcGIS Pro. Still, some users keep having the error "The current user is not registered with Workflow Manager."

The workflow manager database was configured with PostgreSQL 13.3 in Windows Server 2019, and its user store is Traditional.

So far, I tried

- checking the JTX_Users table where all users' information is written ---> Yes, there are usernames of those who've got the errors

- changing windows login user name by adding ~1 (for example, user --> user1) ---> still cannot access

- rebooting the workstation and database server ---> just some significant users can't access while most others can

It is quite weird that just two users cannot access the workflow manager while most other were able to access , connect, and open workflow manager in ArcGIS Pro.

Has anyone seen this error and fixed it? 

Thank you!

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