Scale Bar in Custom Print Service

[AlexanderVencill1]

Our organization is trying to publish a custom print service for the print widget in Web App Builder. Everything worked fine, but the scale bar on our templates displays in miles rather than feet (the templates I made in ArcPro display in feet). Is there any way to fix this or is this a known issue? thanks

[TanuHoque · Accepted solution]

Can you please check the request that goes to your print service? The request contains a large json string. Look for layoutOptions element in there and see what the unit that is entered in there for the scalebar.