Problem printing vector tiles and map image layer with cache with print widget in web appbuilder app

Question

The  print widget generates output map without the vector tile webamp or cached map image , tried several webmaps, even the ESRI topographic map (vector tile) and the output always the same-- white background (see attachment). Map image services without cache are printed on map.

Tried this tutorial: Print maps that contain secured services—ArcGIS Server | Documentation for ArcGIS Enterprise

that was posted on a topic similar to this, but it didn't help.

Working with Arcgis server 10.7

WAB 2.15

map.JPG

ahoque · Answer

Hi Raya Kogan‌,

I think at this point it is best to reach out to Esri Support. They should be able to dig in further and help you resolve this issue.

Sorry couldn't be any big help.

Tanu

RayaKogan · Answer

Hi Tanu,

1. The AGOL service does print the services in the json I sent earlier. But I need the enterprise service to work with our app.

2. I loged on with the account running the ArcSOC  and accessed access the json.

3. I am using the printing service that came with the ArcGIS Enterprise and as mantioned before tried with a custom service as well, but none of them worked for me. Same problem with cached services on both.

Raya.

ahoque · Answer

Thanks Raya.

Can you pls try using the print service off a Esri SampleServer? It worked for me.

https://sampleserver6.arcgisonline.com/arcgis/rest/services/Utilities/PrintingTools/GPServer/Export%20Web%20Map%20Task

Would it be possible the firewall is blocking accessing arcgis.com domain?

here is what I'd do:

* log on to the machine that is running print service* as ArcSOC account

* open a web browser
* try to access https://cdn.arcgis.com/sharing/rest/content/items/7dc6cea0b1764a1f9af2e679f642f0f5/resources/styles/root.json

also, are you using the print service that comes installed with ArcGIS Enterprise?