Map data not available yet- Web App issue

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17
12-12-2016 07:31 AM
TheoFaull
Occasional Contributor III

Hello,

I've made a fairly stable web mapapp on ArcGIS online, but many of the basemaps don't load. I've changed the maximum zoom level so that it doesn't zoom in beyond the basemap's draw limit level. Yet still, this problem keeps occuring:

If I switch to another basemap, then back again, it works! But I'm not expecting our clients to do this everytime. Help?

Thanks

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17 Replies
RobertScheitlin__GISP
MVP Esteemed Contributor

Theo,

   What is the default basemap that you have set in your web map?

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TheoFaull
Occasional Contributor III

Robert Scheitlin, GISP‌ The default i've set it to is 'Streets'

It has a good zoom range and is fast to load (when it does load!).

When the basemap errors, I switch to topographic (or anything else) then quickly switch back to Streets, and it works...

Theo

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RobertScheitlin__GISP
MVP Esteemed Contributor

Theo,

   What errors are present in the browsers web console?

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TheoFaull
Occasional Contributor III

rscheitlin‌ how do I access this? And when should I access this? After the grey error basemap has loaded?

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TheoFaull
Occasional Contributor III

rscheitlin

Ok I used Ctrl+U to view the console in firefox and loaded the map, the basemap errored. Attached is the console window.

Console basemap error

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RobertScheitlin__GISP
MVP Esteemed Contributor

Theo,

   You will need to expand the error listed there so I can see if there is any valuable info there.

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TheoFaull
Occasional Contributor III

I started a new session and can't get the error to come back! the basemap has decided to load for now. argh!

When you say expand, you mean click the little arrow in the highlighted red text?

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TheoFaull
Occasional Contributor III

rscheitlin I got the error back by zooming in a lot. The error message appears to be the same though.

.cache["dojo/_base/xhr"]/</w() init.js:89
.cache["dojo/_base/xhr"]/</b._ioSetArgs/<() init.js:88
c() init.js:103
d() init.js:103
.cache["dojo/_base/Deferred"]/</b.Deferred/this.callback() init.js:105
c() init.js:104
d() init.js:103
.cache["dojo/_base/Deferred"]/</b.Deferred/this.errback() init.js:105
c() init.js:104
d() init.js:103
.cache["dojo/_base/Deferred"]/</b.Deferred/this.errback() init.js:105
c() init.js:104
d() init.js:103
.cache["dojo/_base/Deferred"]/</b.Deferred/this.errback() init.js:105
.cache["dojo/_base/xhr"]/</b.xhr/<() init.js:92
.cache["dojo/Deferred"]/</h() init.js:107
.cache["dojo/Deferred"]/</k() init.js:107
.cache["dojo/Deferred"]/</g/this.reject() init.js:109
.cache["dojo/Deferred"]/</a() init.js:108
.cache["dojo/Deferred"]/</h() init.js:107
.cache["dojo/Deferred"]/</k() init.js:107
.cache["dojo/Deferred"]/</g/this.reject() init.js:109
.cache["dojo/Deferred"]/</a() init.js:108
.cache["dojo/Deferred"]/</h() init.js:107
.cache["dojo/Deferred"]/</k() init.js:107
.cache["dojo/Deferred"]/</g/this.reject() init.js:109
.cache["dojo/Deferred"]/</a() init.js:108
.cache["dojo/Deferred"]/</h() init.js:107
.cache["dojo/Deferred"]/</k() init.js:107
.cache["dojo/Deferred"]/</g/this.reject() init.js:109
.cache["dojo/Deferred"]/</a() init.js:108
.cache["dojo/Deferred"]/</h() init.js:107
.cache["dojo/Deferred"]/</k() init.js:107
.cache["dojo/Deferred"]/</g/this.reject() init.js:109
.cache["dojo/Deferred"]/</g/c.cancel() init.js:110
k()

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RobertScheitlin__GISP
MVP Esteemed Contributor

Theo,

  Sorry there is no useful info there. Are you on a slow network or something?

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