Print Widget - 3.6 Legend Symbols not correct

[TerryHiggins]

First let me prefix this with I am an absolute beginner on this. I hope I provide enough information to receive assistance. Using the ArcGIS Viewer for Flex 3.6 we added the print widget to our map I have started the Printing tools on our server, entered the Task URL, and basically took the defaults. When we print the map the system automatically is adding the date, legend, and scale bar. The legend however does not reflect the symbology we have in our map for features that are not lines.
I am at a loss on how to correct this. Can someone assist?
Thanks in advance
Terry

[TerryHiggins]

Ok let me try to rephrase this so I might receive assistance. I identified that if I use the Print Widget supplied in the ArcGIS Viewer for Flex and set the print widget to use the ArcGIS Server - if it is set to PDF the symbology is not accurate. If I select PNG8 then the symbology looks correct.

1.) Is there a way to correct this so if PDF is selected the symbology will be accurately reflected?
2.) How can I use the standard templates folder but remove the formats or templates I do not want to allow? eg MAP_ONLY option we do not want to allow this type of print
3.) How can I create so the Copy Right / Disclaimer will auto fit the print document - it currently gets cut off.

On item 2 above this is what I attempted without success - I went into the Export Web Map Tool - the only box populated with data was the default Output file location (Database Connections\Utilities Default.sde\69e75115c604486f938897d2871ec224.pdf) then I selected OK.
After it processed I right clicked on the Export Web Map and chose share as geoprocessing service, chose Publish a Service, changed the options that I wanted on the next screen and published.

However when I go to the print widget and point to the new gp service I created nothing is different.

Could someone point me in the right direction? Thanks

[EricGardecki]

1 - what isn't appearing correctly?  In what way?  Just in case this is the issue, if the legend patches are a bit garbled, try this:  http://support.esri.com/en/knowledgebase/techarticles/detail/40538

2 - C:\Program Files\ArcGIS\Server\Templates\ExportWebMapTemplates  go there and remove the ones you do not want and restart the service.

3 - I'm guessing this would require editing of the source for the widget in Flash Builder.  Or maybe if you made your own template you could do what you wanted?  http://resources.arcgis.com/en/help/main/10.1/#/Using_your_own_layouts_for_printing/01540000057v0000...

[TerryHiggins]

Thanks for the response. On the Symbology what I meant to relay is the symbols in the original map doc for the items appearing in the legend are not the same.
On the suggestion about going into the template folder and remove the templates I do not want can you advise where I would find this folder on the server?