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Survey123 Table View Chrome Issue

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02-19-2019 09:05 AM
EvanButterfield
Emerging Contributor

Hello, I've published a survey and collected data in Survey123. When using Chrome to access survey123.arcgis.com the map view zooms to the records location but the table has no data and I get the error message "An error occured while loading the page. Some features may not work".  I can however export the data. This is the case with all my surveys when using Chrome. I tried using Internet Explorer and everything seems to work normal. is there a bug using Chrome anddoes anyone know a fix for this.

Thank you!

18 Replies
MichelleWilliams1
Frequent Contributor

I did this a lot yesterday, and once the error occurred I had the change the name and re-publish a new survey.

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LindsayKing1
Regular Contributor

Hello Zhifang,

We have a project that fits with scenario #2 in your comment from April 26th.  Since it involves a publicly-available survey, the settings have been changed as you indicated, according to this document.  However, we are now discovering that when public surveys are secured in this way, we can no longer view the data on the data tab of the Survey123 website, and the Feature Report functionality is no longer available.

Generating Feature Reports is critical to our workflow for this project, so the fact that feature reports are no longer functioning when a survey is configured according to Esri's documentation seems like a major problem.  Do you know if efforts are underway to address this issue?

Thank you,

Lindsay

Natalie Campos

Natalie_Campos
Occasional Contributor

Zhifang Wang‌  We have submitted a support ticket for this issue.  Esri Case #02578928.

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SarahB
by
New Contributor

I was getting the same error even after clearing the cache and even though neither of the two cases above applied. It turns out I had published the survey with a note field without putting "null" as the bind::esri:fieldType and then had added the null field type when I republished the survey. Deleting the note field from the feature service fixed it.

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MichelleWilliams1
Frequent Contributor

I am also having this issue.

Survey123 Connect 3.9.120, 1 table empty in Chrome and IE.

I have the original survey & a repeat with a geotrace.

Things I've tried:

  • I cleared my Chrome history and cookies 
  • I added a geopoint to the original survey because that's the table that isn't populating.
  • I cut and pasted the data into a new form, and republished

Thank you in advance.

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MichelleWilliams1
Frequent Contributor

I've made a copy of my survey and deleted everything with a formula, including the Inbox, I've removed the repeat, and replaced the geoTrace with a geoPoint.

I'm still not getting the data to send to the cloud. Any help would be appreciated. This worked before I updated Survey123 Connect. 

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MichelleWilliams1
Frequent Contributor

I went back to an old version and it works, so I'll add pieces to see what broke and I'll let you know.

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MichelleWilliams1
Frequent Contributor

Well, that took a while... So, what I found out is that I used the word "Change" as a name, and from I found out is a no-no.

You will find CHANGE in the types tab under Reserved Keywords. 

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Amanda__Huber
MVP Regular Contributor

ZhifangWang

Our organization is also experiencing this issue with one of our S123 data pages in V3.12 (published from Connect). 

Amanda__Huber_1-1617109980943.png

 

After coming across this post we tried clearing our Chrome cache and even tested in incognito with no luck.

Upon further digging, I investigated the backend JSON and found that this error was being flagged by some "invalid HTML content". Seems strange right?

 

Amanda__Huber_0-1617109971775.png

 

Well upon looking at the two records giving us this error it appears the > and < symbols in a String field were the entire reason why this whole thing wasn't working. 

 

Amanda__Huber_2-1617110101069.png

Amanda__Huber_3-1617110122151.png

 

Simply > and < characters broke the whole thing. As far as I've been able to tell these are not 'illegal characters' in the ArcGIS Online data world and should not be throwing this error. 

When troubleshooting in the issue further, I tested editing the data through the item details page in AGOL (vs S123) and discovered this error message:

Amanda__Huber_4-1617110745940.png

 

Therefore I'm not sure if this is an AGOL issue or S123 issue (since pit was published and created through S123 connect) but I would like to get to the bottom of this. 

 

 

ZhifangWang is this a bug? 

Here's the string of text for testing:

Kayak size? (Small < 120 lbs., Medium 120-200 lbs., Large > 200 lbs.)



Thank you, 

Amanda

 

 

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