Survey123 Reports not showing selected records

[KatieQuantrell]

Hi,

I have a Survey123 report which has been being used over the past year without any issues by a few users. However today one of the users has been in touch to say when they select a record in the table its not showing that the records selected in the report panel, meaning they can't generate the report. (see attached screenshot)

On trying to replicate the issue, I can run the report fine.

Does anyone know what might be causing this issue for my user? They have already tried re-loading Survey123, but this didn't resolve the issue.  

Many thanks,

Katie

[SFM_TravisBott]

Is it a permissions/account type issue? Not all user roles can generate reports (at least in my org). 

[KatieQuantrell]

I don't think so, as the same user has been able to run the reports before without any issue. Thanks for the suggestion though. 

[Katherine_Clark · Accepted solution]

This is a long shot, but if you're able to run the report fine, maybe it's something unique to their machine/browser. One of my first browser troubleshooting tips is to clear the browser cache, that seems to clear up a lot of things (or try a different browser). Worth a shot!

[KatieQuantrell]

Many thanks for this suggestion. The user was trying to run the reports in Edge. When they tried in Chrome it then worked fine (!). Really appreciate your help.

[Katherine_Clark]

Awesome, glad things worked out! 🙂